You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox update android
Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
You should be able to find the relevant option in the app's settings
On your Android device, follow these steps:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Walter
Dropbox Staff
Dropbox StaffHey there Luckystar1952 , thanks for flagging this with us.
Could you please clear the app's cache and let us know if this persists?
If it does, I'd appreciate a screenshot too.
Thanks. I did that and it worked. I have a Samsung Galaxy S23+. Seems like the issue affected all Samsung users.
- Hannah
That's great to hear, Luckystar1952 !
If you need anything else, make sure to let us know.
Have an awesome day!
Same problem, solution doesn't work for me (Samsung Galaxy Note 10+, all latest updates).
- opening via dropbox app > Word = "read only" message
- opening via dropbox app > Microsoft 365 (Office)" app = no such message window, but when trying to save (either disk icon or via check-icon and then "<--" icon I can only save as Copy.
I un-/re-installed the dropbox app and repeatedly deleted local files (app data / cache).
