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Forum Discussion
Dropbox website is extremely slow when accessing or uploading files
Hey, guys.
Long-time Dropbox user, but perhaps not for very much longer. Every time I try to go to Dropbox in the last couple of days, it is unresponsive.
* No matter what browser I use
* No matter which part of the website I try to access (it took 20 minutes to update a payment method)
* Uploads (65 files, 15Mb each) estimated to take "days." Completely hangs.
* Speedtest.net reports that my upload speeds are close to 1Gb.
* Bitdefender has dropbox.com whitelisted.
* I'm on ethernet connection... not WiFi.
I really need a resolution here, or I'm going to have to put another solution in place.
- Jay
Dropbox Staff
Hi Incognitii, thanks for bringing this to our attention.
Are you able to access the site normally from another device entirely while on the same network?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
It happens on all devices, and all browsers. Bitdefender only runs on my desktop. This also happens on iPad and iPhone... and all browsers on desktop. Dropbox.com has been whitelisted on Bitdefender.
- Jay
Are you able to try another network entirely to see if the speeds are affected there?
