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Forum Discussion
Dropbox will no longer support MAC OS10.12 in June. How will this affect my other device?
I use Dropbox on a Dell laptop running Windows 10 and on a Mac running MAC OS10.12. Dropbox will no longer support MAC OS10.12 in June. How will this affect my ability to use Dropbox on my Dell laptop
Hey MWoodsMusic, thanks for joining the discussion here.
I'm afraid that there's no other option apart from upgrading your computer's OS to a supported desktop environment.
in addition, you should be able to access your Dropbox account and files normally through a web browser.
I wish I had a better answer than this, Mike.
Hi guys
My dropbox has stopped working/syncronising and can't find it in ''Finder'' on my mac no longer. My mac is an old one and it has an operating system OS 10.12.6 and I got this email recently from dropbox: ''
''Hi Morten, Dropbox is ending support for macOS 10.12 today. Users on unsupported operating systems will no longer be able to sync to Dropbox on desktop and will need to use our web version or our iOS or Android apps to access Dropbox.''
I don't seem to be able to upgrade my operating system via app store or anywhere else (software upgrade is not showing is not optional), so my questions are these: Is it possible to upgrade my operating system anyway, or do I actually need a new computer to still be able to use dropbox!? (Which is kind of crazy and far out if that is the case!?). Is there anyway to use it online, so that my documents will still be updated and can I then login from different devices/computers and do these devices also need an upgraded operating system in order to work? I find this quite insane I must say. I have 2 perfectly working mac books - (from 2010 and 2008 but they work very fine) and find it kind of a ''bully-method'' to operate like this. And of course no access to a living being in support. So bad service!
Does anyone have a solution? How do I make Dropbox work again?
Thank you in andvance - and maybe a recommendation to another filing-system than dropbox that doesn't make use of these bully-methods? Thanks guysSo what you say is that I do need a new computer?
KrMorten
- Walter
Dropbox Staff
Hey MWoodsMusic, thanks for joining the discussion here.
I'm afraid that there's no other option apart from upgrading your computer's OS to a supported desktop environment.
in addition, you should be able to access your Dropbox account and files normally through a web browser.
I wish I had a better answer than this, Mike.
- Thanks for the reply
I had created a browser link as a temporary solution
- Mike
THANKS!!!!
Will Dropbox no longer support MacOS 10.12.6 as well? Or just 10.12?
Thanks
- Megan
Hi rebnj, I hope you're doing well, and I apologize for any confusion this may have caused.
As of June 27th 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older.
Please note that your data in Dropbox is safe, but you will not be able to access it through the Dropbox desktop app unless you update to a supported operating system.I hope this clarifies!
Is anyone else fed up because the system software 'isn't supported'? It can only be Dropbox turning something off at the other end as it worked up until the date they said it was not being supported anymore. Not everyone wants to upgrade to the latest MacOS especially if some legacy programmes will not function on it. I get silly messages from Dropbox saying you just need to upgrade you system software... there is no mention of Dropbox paying for all the other software upgrades that I would need if I did upgrade the latest MacOS...
- Rich
Super User II
Thegreathowardo wrote:
It can only be Dropbox turning something off at the other end as it worked up until the date they said it was not being supported anymore
Software and computers evolve. If Dropbox wants to remain current with the technologies available in newer computers, they sometimes have to drop support for older technologies. It can be cost prohibitive to have to support aging tech, and sometimes the newer tech that they have to use to run software on a newer OS isn't compatible with older tech so they have no choice. In such a case they'd have to look at the cost of possibly maintaining multiple systems (one set to support new computers and one to continue supporting older devices). If it's cost prohibitive to do so, older systems are dropped from support.
They also have to look at the support they'll receive from companies like Apple and Microsoft, who often drop support for an operating system long before Dropbox stops supporting it. If Dropbox has a problem keeping their software running on your old computer, they won't be able to get support from Microsoft/Apple because Microsoft/Apple have dropped support for the OS entirely.
It just needs a simple interface, we are only talking strings of 1s and 0s that need to be either uploaded or downloaded. Being free I suppose does negate the need for work-arounds.
