Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Solved
DropBox will not show any files
I'm running android 14 on a Google Pixel and after the most recent update I can no longer see any files. My admin looked and said I still am part of the group. I deleted and redownloaded the app, and ...
So far, it looks like that solved the problem of the files not showing and those annoying update screens. Thank you.
Hopefully, that solves JoshO's problem too.
Walter, I cannot find how to add a photo to this comment. I'm not seeming very tech savvy here haha.
On opening app it says "Dropbox is updating, sit tight. We'll let you know when it's done." Shows this screen for 5 seconds or so.
Then a screen that shows "Dropbox was updated, your admin updated Dropbox and reorganized some shared folders." Had a button that says "take a look"
When I hit the button then it goes to the home screen where it should show the files and gives the message that says "can't connect to Dropbox. Make sure your connected, or try again later"
Have tried on both WiFi and mobile network.
I am able to access files through the browser. Which leads me to believe it's not a permissions issue.
On opening app it says "Dropbox is updating, sit tight. We'll let you know when it's done." Shows this screen for 5 seconds or so.
Then a screen that shows "Dropbox was updated, your admin updated Dropbox and reorganized some shared folders." Had a button that says "take a look"
When I hit the button then it goes to the home screen where it should show the files and gives the message that says "can't connect to Dropbox. Make sure your connected, or try again later"
Have tried on both WiFi and mobile network.
I am able to access files through the browser. Which leads me to believe it's not a permissions issue.
Hannah
Dropbox Staff
Dropbox StaffSorry to jump in here, JoshO.
Can you please follow the steps in this article to clear your cache and let us know if that helps?
- When I click the settings icon from the menu it kicks me to the same Dropbox is updating screen
