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Forum Discussion
Dropbox won’t play videos on iPhone app
I have Dropbox Plus, and have the Dropbox app on my iPhone 7 Plus. I tried to look at some baby videos of my daughter on Dropbox (from the last year or so), and none of them will play. They will regi...
Can you tell me the actual file type and how long it is roughly. I’ll see if I can duplicate the issue with a video of my own. I may not be able to as I am on an X and on the latest beta OS as well. But I’ll give it a shot.
Oh one other thing to consider is. Has the video completely upload to the server ? I assume yes because you said it would open from the Photos app one its there.
Please make sure you submit a support ticket, with any relevant information and include a link to this topic as well. https://www.dropbox.com/contact Follow up can be zone through zendesk https://dropbox.zendesk.com/access/unauthenticated * Please note the zendesk login is separate from your Dropbox accouint and does not use the same password.
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Thanks for your response Tom.
I have tried wanting and waiting, but no change. I tried downloading the video, and it will play on my iPhone once it’s in my Photos. It still won’t play within Dropbox though.
I’ve tried switching Wi-fi on and off, restarting the app, restarting my phone.
Still no improvement.
Thank you for trying though!
I have tried wanting and waiting, but no change. I tried downloading the video, and it will play on my iPhone once it’s in my Photos. It still won’t play within Dropbox though.
I’ve tried switching Wi-fi on and off, restarting the app, restarting my phone.
Still no improvement.
Thank you for trying though!
Tom H.
Super User
Super UserCan you tell me the actual file type and how long it is roughly. I’ll see if I can duplicate the issue with a video of my own. I may not be able to as I am on an X and on the latest beta OS as well. But I’ll give it a shot.
Oh one other thing to consider is. Has the video completely upload to the server ? I assume yes because you said it would open from the Photos app one its there.
Please make sure you submit a support ticket, with any relevant information and include a link to this topic as well. https://www.dropbox.com/contact Follow up can be zone through zendesk https://dropbox.zendesk.com/access/unauthenticated * Please note the zendesk login is separate from your Dropbox accouint and does not use the same password.
----
If this has helped you, please Kudo this post.
If it has solved your issue please ✓ Accept as Solution.
