We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jpworkman's avatar
jpworkman
Helpful | Level 5
4 years ago

DropboxMacUpdate using 98-100% of CPU%

I am currently running macOS Big Sur 11.4 on a MacBook Pro (15-inch 2016) 2.9 GHz and 16GB memory.   I currently use the Dropbox desktop app and have my Smart Sync set to ON.  All of my files are 'Up...
Desktop
Mac
Setting up the apps
  • Megan's avatar
    Megan
    4 years ago
    I hope you're doing great jpworkman! 

    It seems you're using the Beta version of our app, which could be causing a higher usage of CPU.

    Go into your account settings on the Dropbox website and turn Early releases off.

    After that, install one of the stable builds of the Dropbox application.
jpworkman's avatar
jpworkman
Helpful | Level 5

Lori,

 

I have gone through that list and none of the 7 items apply or resolve the issue.

 

As a note, I just tried fully rebooting again and did not open any applications except the Activity Monitor.  DB was not open or running.  The Activity Monitor showed everything normal.  Then I launch Dropbox, and within less than a minute the DropboxMacUpdate began using 98-99% of the % CPU.  No other applications were opened for this test, only the regular system operations, but nothing else changed their usage drastically either.

 

Is there anything specific I can share to help figure out what the problem is?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey jpworkman, thanks for all the additional info! 

Can you try fixing the permissions of your Dropbox folder as shown here? 

Does this help?
  • jpworkman's avatar
    jpworkman
    Helpful | Level 5
    4 years ago

    Thanks for that.  I followed the instructions and Fixed Permissions on both accounts (business and personal) that I am logged into, and it gave me a 'success' window on each.  It then spent some time re-syncing some files until it was 'up to date' again.

     

    However the DropboxMaxUpdate is still using 98+% of CPU. 

     

    On a related note, in Activity Monitor I am able to STOP the process for DropboxMaxUpdate, which does eliminate the issue for a short period of time, but then eventually it just starts again immediately using 98+% again of the CPU.

    • StevenTillson02's avatar
      StevenTillson02
      Explorer | Level 4
      4 years ago

      Also starts again immediately using 98+% again of the CPU after reinstalling Windows 10 OS.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        Hey jpworkman & StevenTillson02! I hope you're doing well! 

        Can you let me know your desktop app's syncing status? 

        Also, what version do you use? It should show something like: xxx.4.xxx or xxx.3.xxx

        Keep me posted, and we'll take it from there.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!