Forum Discussion

Dragonboy4712's avatar
Dragonboy4712
Explorer | Level 3
2 years ago

Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly

Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly -EVERY HOUR FOR THE LAST SEVERAL WEEKS !!  Why???? Why??? HELP!!
desktop
Error Messages
Mac
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Dragonboy4712, thanks for bringing this to our attention.

 

Could you try reinstalling the Dropbox desktop application, while no uninstalling it first, using this link?

 

Keep me updated with any progress.

Dragonboy4712's avatar
Dragonboy4712
Explorer | Level 3
2 years ago

Jay, You replied,

Could you try reinstalling the Dropbox desktop application, while no uninstalling it first, using this link?

Keep me updated with any progress.

 

Thanks for the reply Jay.

(By the way my username is Dropboxboy4712, not Dragonboy4712, as you wrote)

So I did as you suggested.  I uninstalled the previous version, downloaded and installed a new version. The new dropbox app is in my Applications folder. HOWEVER, after that I got a popup that said "Dropbox  cannot work properly because the dropbox folder has been moved from its original position"  I don't know what that means??  I did not move anything, just uninstalled and reinstalled dropbox.  Any way to tell if everything is OK or not?  Thanks

Jim

 
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Dragonboy4712, allow me to clarify this.

     

    To avoid confusion, Community usernames usually cannot contain the word 'Dropbox', because we use it to identify our own staff here in the forum. 

     

    You can change your username at any time by going to My Settings > Personal > Username, if you wish.

     

    Regarding your issue, Jay actually suggested reinstalling the Dropbox app, without uninstalling it first, so we might have created a little issue here.

     

    What is the location of your Dropbox folder at the moment?

     

    Also, if you hover over the Dropbox icon in your menu bar, what do you see?

    • Dragonboy4712's avatar
      Dragonboy4712
      Explorer | Level 3
      2 years ago

      HI HANNAH,

      TO ANSWER YOUR QUESTIONS:

      1) I DON'T SEE A DROPBOX FOLDER ANYWHERE, BUT THE DROPBOX APP. IS IN MY APPLICATIONS FOLDER IN MY HARDDRIVE.

      2) WHEN I HOVER OVER THE DROPBOX ICON IN THE MENU BAR I SEE THIS:

      DROPBOX 182.4.6427 UP TO DATE

       

      DOES THIS HELP?

      JAMES

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you try checking the location of the Dropbox folder from within the Dropbox desktop application preferences?

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