We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Michael C.15's avatar
Michael C.15
Helpful | Level 5
2 years ago

File Provider upgrade is Beta or not?

New Apple MacBook Pro M2. Installed Dropbox, then see a message in the Dropbox app to upgrade to the new Apple File Provider API. There was no mention that this would be a Beta update, but after the ...
Desktop
Dropbox Plus
Install
Mac
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey Fabio L., sorry to hear that.

     

    If you rebooted your computer and this persists, could you send us a screenshot so that we can have a visual too?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, Michael C.15, let's jump right into this! 

 

Based on the number you mentioned, 179.4.4985, it seems you're using the stable version of our desktop app, after your upgrade to the new MacOS for File Provider. 

 

Could you send me a screenshot of the word "Beta", and where exactly do you locate it, in order for me to have visual too? If you have any ticket numbers, feel free to also send them to me here. 

 

Keep me posted!

  • Michael C.15's avatar
    Michael C.15
    Helpful | Level 5
    2 years ago

    Hi Megan, Below is a screen. Beta appears in the upper left of the Dropbox toolbar app. It does not link anywhere. 

    Beta only appears after the upgrade to File Provider as I remember, not after the initial install of Dropbox. 

     

    Thanks.

     

     

  • Michael C.15's avatar
    Michael C.15
    Helpful | Level 5
    2 years ago

    After unlinking my account after a fresh Dropbox install (2nd level support asked be to do this to trouble shoot another problem)...

    1. I can't sign into the Mac app. Error:     There was a problem completing this request.

    2. Can't sign into the website—sometimes yes sometimes no. I usually get the error: Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>)
    3. Phone number on website settings for SMS verifications is correct. 
    4. When I am able to sign into the website, I do get the 2 step SMS. 

    Unlinked another Mac on my account and I get the exact same errors. 

    Anyone else having problems?
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Michael C.15, in regards to the app, would you mind sharing your ticket number reference please? 

       

      Have you managed to access the desktop app, after the first error you mentioned above? What about accessing your account online, using a different browser? 

       

      Are you able to do this, or do you still get the 2FA error? 

      • Michael C.15's avatar
        Michael C.15
        Helpful | Level 5
        2 years ago
        Hi. One ticket is https://www.dropbox.com/support/ticket/22504150

        It seems like turning off two step verification fixed most or all of these login problems. I can’t believe it’s taken five hours of support chat for me to figure this out on my own. I updated that ticket with a question. Thank you.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!