We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MysteryMan's avatar
MysteryMan
Explorer | Level 3
4 months ago

How do I swap to different account on Windows PC?

I am running Windows 10, have the Desktop app installed and have 2 different Dropbox accounts - it is currently set up to access Account1.   For various reasons, I need to stop using this one and...
Desktop
Dropbox Basic
Setting up the apps
Windows
  • Megan's avatar
    Megan
    4 months ago

    Hey MysteryMan, when you're trying to sign into the app with Account2, are you also connected to the same account online on our website?

     

    I'd suggest you sign out of Account1 both online, and then through the app and then try to connect to Account2 online first, and then see if the app follows. 

MysteryMan's avatar
MysteryMan
Explorer | Level 3

Thanks for reply.

 

The 2 accounts are totally separate ones - no connection at all.

 

Yes, as mention in my original post, I have uninstalled and reinstalled the app - reverted to original account with no option to enter new account's credentials!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey MysteryMan, when you're trying to sign into the app with Account2, are you also connected to the same account online on our website?

 

I'd suggest you sign out of Account1 both online, and then through the app and then try to connect to Account2 online first, and then see if the app follows. 

  • MysteryMan's avatar
    MysteryMan
    Explorer | Level 3
    4 months ago

    Great, that seems to have done the trick!

     

    many thanks

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!