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Forum Discussion
How to clear the Dropbox mobile app cache on iPhone/iPad?
Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data. I have zero files marked as "Offline" within the Dropbox app, so the app should not be storing any Documents or Data locally on my iPhone.
I realize the Documents and Data referenced are most likely the result of recent files being cached by the app, but if this is the case, is there any way to manually clear that cache? Or set a limit of cache size? Currently, uninstalling and reinstalling the app is the only solution I've found, which is far from what I'd consider a "solution". I have to uninstall the app, reinstall it, sign in, wait for 2-factor auth code to enter, set up my Passcode again, set up the Camera Upload again...just a horrible overall process just to clear out the cache.
There are other apps which allow you to either set a cache size, or some that include an option to manually clear the cache. Either one of these options would be better than nothing at all.
Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)
... So..? Just nothing?
I uninstalled this app and my contents are now being migrated to Microsoft's OneDrive.
Dear Dropbox: you lost one user due to your negligence
Having the same issue... Signing out and back in seems to deflate the size... It starts growing again once I start browsing but it's less of a pain than uninstalling and reinstalling the app. A Clear Cache button would be great, just like there is one for Clear Recent Searches.
+1 for this please, Dropbox is using a huge amount of my iPhone's storage needlessly and I've had to remove the app and go through the whole setup process again.
Tempted to dump the iPhone anyway and get an S7 as I'll be due for upgrade soon, I'm sure it's easier to clear the cache on Android?
My issue is similar... I am planning on getting a 128gb iphone instead of waiting for drop box to respond to this problem. There is literally NO POINT IN USING DROPBOX ON IPHONE if this "cloud" app is taking up so much space.
I actually fixed this issue...by just buying a 128gb iPhone 6s :)
Ok, the issue is still there, it just doesn't concern me as much as before when every single used MB on my phone counted. I've got a lot more breathing room now. I'll still "clear the cache" by uninstalling and reinstalling occasionally, but now I'll likely do it once a month instead of 3-4 times a week.
Definitely an issue. I can bet that apple makes it difficult for Dropbox to let the user be in charge of the cache, so they force all users to use iCloud. Fortunately OneDrive works better
Nice tip Adam, I guess I'll do the same as soon as my yearly contract will end. I made this mistake to trust the company and pay for the whole year. Next time 1month subscription first.
It's unbelievable that we pay for a Pro service and still have to face this stupid basic issue.
I see this topic is here since oct 2015, now it's july 2016 and still no solution.
I'm tired of having to reinstall the app to restore some space in my 16 GB iPhone, can anyone from the Dropbox team just do something about it?
