You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

rcorr's avatar
rcorr
New member | Level 2
5 years ago

How to Remove Passwords App and Vaults?

Hi,
I clicked ok when Dropbox suggested I download both of these. I now realise I need neither of them, and they clutter up my Dropbox folders and cannot be moved. How to uninstall/unlink/unsubscribe please? I’ve asked Dropbox support on twitter but they have been no help, just asking me to send more and more of my private information, which sounds suspect.
Thanks,
Rory

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi rcorr, thanks for messaging today!

     

    The new Dropbox Passwords app and the Vault features don't take up any extra space on your account while they're empty.

     

    Can you see if there is an option to disable the features from the account settings page?

     

    Regarding the Twitter support, provided you're contacting the @DropboxSupport handle, then you are in contact with the official support team.

     

    Hope this helps to clarify matters!

    • charlieegan3's avatar
      charlieegan3
      Helpful | Level 6

      There does not appear to be a way to disable these folders.

       

      I'm fine with the features being there, and not taking any space. I'd just rather they were hidden from the top level of my dropbox.

      • Ale_G's avatar
        Ale_G
        Helpful | Level 6

        Please allow users to remove or at least hide those icons. Even though new features are welcome, I'd like to be able to opt out and come back in if needed. For very neat and organized users, having extra icons around is just a frustration.

  • WCMan's avatar
    WCMan
    New member | Level 2

    I installed the Dropbox app on my MAC, and now want to purge it.  It is putting user name & passwords onto secure and sensitive pages.  How do I purge it and turn off the password feature?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Do you mean that you installed the Dropbox Passwords browser extension, WCMan?

       

      If you've saved some passwords on the Passwords extension, but you no longer want to use this, you can remove the passwords you saved, by following the steps here.

      • WCMan's avatar
        WCMan
        New member | Level 2

        Thank you, I could not find an ellipsis, but it got me clicking in the right direction.  Sensitive stuff purged.