We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DavidW123's avatar
DavidW123
New member | Level 2
2 years ago

How to unlink dropbox from my MAC

I recently acquired a new MacBook air and transferred data over from my old Mac.  In the process, Dropbox came too...   Now, I can't save any files to my computer/desktop - they all have to be sa...
Desktop
Dropbox Backup
Mac
Setting up the apps
  • DavidW123's avatar
    DavidW123
    2 years ago

    Hi Walter - thanks for your reply.  I tried what you suggested, but no joy.

     

    Eventually, I realised that somehow in transferring over data from my old Mac, Dropbox had got garbled and no matter what I tried, I couldn't get the correct pathway for saving files to the computer rather than the cloud, and that the trash was never going to work..

    So - I just reset the Mac and started from scratch: I reinstalled Dropbox and now things seems to work OK.

     

    A rather drastic solution, but it was clear this was the only way I was going to get it to work.

    Thanks again,

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi DavidW123, welcome to the Community and happy Monday!

 

It sounds like you accidentally enabled the Dropbox Backup feature on your new computer, probably upon installing the Dropbox desktop app. 

 

If that's the case indeed, you should be able to disable it as outlined here. 

 

Let me know if that helps, David. 

 

  • DavidW123's avatar
    DavidW123
    New member | Level 2
    2 years ago

    Hi Walter - thanks for your reply.  I tried what you suggested, but no joy.

     

    Eventually, I realised that somehow in transferring over data from my old Mac, Dropbox had got garbled and no matter what I tried, I couldn't get the correct pathway for saving files to the computer rather than the cloud, and that the trash was never going to work..

    So - I just reset the Mac and started from scratch: I reinstalled Dropbox and now things seems to work OK.

     

    A rather drastic solution, but it was clear this was the only way I was going to get it to work.

    Thanks again,

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!