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Solved
I can no longer open Dropbox from the icon pinned to the taskbar, nor from the .exe in the folder
Starting today, I tried to open Dropbox that is pinned to the taskbar. It wouldn't open. I opened the program folder and double-clicked on the .exe file. It also would not open Dropbox. I uninstalle...
Hi Jay, I think I fixed it. The attached photo shows the target path of the icon pinned to taskbar that will not open. Start menu icon had no properties. I then went to the desktop icon that will open the program and replaced the taskbar icon target with the path C:\Users\robch\Dropbox
which will now open the program from the taskbar. The executable icon in the program folder remains as per the attached photo. Should I change the target or just leave it as is? At least I can open and use the program now from the taskbar icon.
Jay
Dropbox Staff
Dropbox StaffThanks for the info. Could you try right clicking the taskbar icon and then Properties, and likewise with the Dropbox icon in the start menu, and let me know what the executable path is showing up as? A screenshot of this would help greatly.
Hi Jay, I think I fixed it. The attached photo shows the target path of the icon pinned to taskbar that will not open. Start menu icon had no properties. I then went to the desktop icon that will open the program and replaced the taskbar icon target with the path C:\Users\robch\Dropbox
which will now open the program from the taskbar. The executable icon in the program folder remains as per the attached photo. Should I change the target or just leave it as is? At least I can open and use the program now from the taskbar icon.
- Jay
I think that, as the program is now working, I'd leave the target as is to prevent any other issues from occurring.
I agree and thanks a lot for your hep, Jay.
Rob C.
Thanks Jay. This worked for me too. I got the start menu Dropbox working by right clicking on it and going to "More". Then I clicked on "go to file location". Right clicked on the "Dropbox shortcut". Went to "Properties". Then I put the path from the desktop shortcut that works in the target box. Now all the links work! Thanks again.
Carmella, I followed your steps up to "then i put the path from the desktop shortcut that works in the target box." I don't know where to find this path. Can you clarify, possibly with a screen-shot? I'm a visual learner 🙂 Thank you!
I have done a complete and thorough uninstall. Still getting errors. I have spent hours on this and after being a dropbox customer for years, may look at alternative options
I'm seeing the same issue both on Windows 10 (fully updated) and a new Windows 11 laptop (fully updated). This recently started -- within the last few weeks.
Ken
Having same issue with both laptops as this morning. Uninstalled and reinstalled the app but when pinning icon to taskbar, it won't open from there. I looked into the solution provided but I don't have the same items on the property window...
Any other solutions (step by step with screen shots will be helpful :))
Thank you!!
Can you explain how you fixed it? I am at that screen also, but not working.
Thank you - this solution worked for me.
