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AriPai's avatar
AriPai
Explorer | Level 4
8 years ago

I can not open Dropbox app on may Mac

I can not open Dropbox app on my Mac. The system is High Sierra.  I think the reason is that I had changed the user personal file, and the path of the profile or some other necessary file were also c...
Desktop
Setting up the apps
  • Walter's avatar
    Walter
    8 years ago

    Hey AriPai , welcome to our community. I'll provide the steps to correct this now so please bear with me for a while.

    Firstly, make sure you save and quit all programs accessing files in the Dropbox folder, and then:

    1. Open your Terminal app (Located at /Applications/Utilities/Terminal)

    2. Copy and paste the following line into the Terminal and press ENTER.  Be extra careful when you copy and paste these commands (don't type it by hand), as getting it wrong could prove harmful. You'll be prompted for your computer's admin password (not your Dropbox password) after entering the first command. The password field in the terminal will remain blank as you type your password. After you type it, just press ENTER. You'll know that these instructions complete normally once the initial line of text (called prompt) comes up again:

    sudo mv ~/.dropbox ~/.Trash/dropbox.old

    Once the prompt displays, the instruction completed the requested task. If the command returns an error, or does not respond after an hour, you may want to try restarting your computer and trying this step again.

    You should be now be able to restart Dropbox from the Application folder. Sign in and apply any Selective Sync settings you may have had prior to this reset during the sign in process. Your account will take a few moments to reindex the files and sync any pending changes.

    I hope this helps!

AriPai's avatar
AriPai
Explorer | Level 4

Thank you very much Walter. I have followed your direction and solved my problem. These direction are very clear and helpful!

Thanks for your help.


Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey AriPai, 

 

Glad I could help!

 

Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
 
[This thread is now closed. If you experience further issues, feel free to get back in touch on the Dropbox Community, we'd be glad to follow-up. ]

 

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