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Forum Discussion
I can't sign in to my Dropbox Windows app, as it's stuck starting up.
It was available until yesterday lunchtime
I don't know what's going on, it's out of sync and keeps saying it's starting up
This happens not only on my laptop, but also on other synchronized ...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting about this here, yoodsp2.
Out of curiosity, were there any type of Dropbox or OS updates, right before the syncing issues started?
Can you send me a screenshot of what you see exactly on your end? I’d like to have a visual and investigate further.
Ping me for any updates.
There were no updates
- Walter
Thanks for the screenshot yoodsp2 - much appreciated.
Does this persist after rebooting your computer and/or quitting and relaunching the app?
Do you have any security apps that might be causing issues by the way?
Rebooting or quitting the app doesn't fix the problem.There is no security app to cause the problem.
I am attaching a community thread with the same symptoms.
Advanced deletion (registry, etc) as per the above post does not solve the problem.
https://www.dropboxforum.com/discussions/101001016/the-dropbox-icon-is-gray-in-my-menu-bar-and-the-desktop-app-wont-start-/807092
