We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Richard P.44's avatar
Richard P.44
Helpful | Level 7
7 years ago

I get an error message that Windows System Restore failed?

Hi When I run Windows System Restore it fails with this error message System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) wit...
Desktop
Setting up the apps
Windows
  • radical_exponent's avatar
    radical_exponent
    2 years ago

    Hi everyone,

     

    We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.

     

    Thanks

yomain's avatar
yomain
Explorer | Level 4

Gee, how about this for a "How we use Dropbox" story! Sure, Emmet backed up a decade of photos, but how about John has NO PHOTOS and NO COMPUTER and has been sitting around for 3 days with his bricked computer trying to work out a solution to the "placeholder.bat" problem that Dropbox knew and kept quiet about since 2018.

 

Never a single warning to customers: by the way, you're going to lose your restore functionality.

 

If Google's motto is "Do No Evil," the Dropbox mentality here must be "Do Evil" : Keep quiet and maybe the customers will never know they're making all these restore points they'll never, ever be able to use...HA HA HA!! This must keep the Dropbox engineers cracking up for days.

 

Think about the irony here: a company that we all pay dearly to PROTECT OUR FILES ends up DESTROYING OUR ABILITY TO RESTORE OUR COMPUTER! 

 

Absolutely maddening.

 

Can anyone say "Class Action Lawsuit" ???

 

 

bhbleakley's avatar
bhbleakley
New member | Level 2
3 years ago

I saw somewhere else in reading that I can't find now that it is smart sync that is corrupting the file, so I turned smart sync off during the most recent fresh install. Subsequently, I was able to successfully update Windows 11 without having to restore/being unable to do so because of a corrupted dropbox cache file, but it's only been 10 days, so I can't say with certainty that turning off smart sync is a truly viable workaround.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!