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jselgrad's avatar
jselgrad
Helpful | Level 5
9 months ago

I keep getting an Error 500 on the website

Error 500- Any ideas, if this site wide or just on my end for someone reason, tried restarting my computer, tried sending from app, and nothing is working, 

  • kmorri56's avatar
    kmorri56
    New member | Level 2

    I'm getting the same error. Might be the same disruption from last night

  • Hi,

    I think the 500 error you're experiencing is a server-side issue, which might resolve itself after a short while. Maybe it has already been resolved now
    However, as a first step, could you please clear your browser's cache and try accessing the site with a different browser to see if the issue persists?

    • sromeo1's avatar
      sromeo1
      New member | Level 2

      I'm experiencing the same issue and it is still persisting even after clearing the browser's cache and accessing the site via a different browser. It seems the most recent issue logged on the Systems page hasn't been resolved for all users yet.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi everyone, if you're still experiencing issues logging in, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

      • maher1982's avatar
        maher1982
        Icon for Super User rankSuper User

        Can you take a screenshot? Perhaps it will assist others in helping us.

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