One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
I reinstalled the Dropbox app on my Windows computer and now I get a startup error.
I had some issues with my Dropbox files and so, I decided to uninstall the entire Dropbox folder from my laptop and reinstall again. But the problem is that the following error is coming (screenshot attached) along with this error:
bn.BUILD_KEY: Dropbox bn.VERSION: 215.4.7202 bn.constants.WINDOWS_SHELL_EXT_VERSION: 77 bn.is_frozen: True machine_id: 373cf8ba-086f-443c-83ca-678790e7911a pid: 12400 cwd: 'C:\\WINDOWS\\system32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\PriyadarshiMukherjee\\AppData\\Local\\Dropbox\\instance4' real_path='C:\\Users\\PriyadarshiMukherjee\\AppData\\Local\\Dropbox\\instance4' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\215.4.7202\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\215.4.7202\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\PriyadarshiMukherjee\AppData\Local\Temp TEMP: C:\Users\PriyadarshiMukherjee\AppData\Local\Temp tempdir: 'C:\\Users\\PriyadarshiMukherjee\\AppData\\Local\\Temp' real_path='C:\\Users\\PriyadarshiMukherjee\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 5755, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 173, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 981, in result File "desktop/dropbox/sync_root/manager.py", line 319, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 235, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 395, in _register PermissionError: [WinError -2147024891] Access is denied
Please help.
alexnedDropbox Staff
Hi PMukherjee,
Did you install Dropbox through Windows Store or did you download the installer from the Dropbox website?
I will link you some reinstallation steps that are meant to do an extensive cleanup of your environment. Please follow the steps below, but before reinstalling Dropbox in step 11, run the following command in Powershell:
# Open PowerShell and run the following command: Get-AppxPackage DropboxInc.Dropbox | Remove-AppxPackageHere are the steps:
https://help.dropbox.com/installs/advanced-reinstall
If after following these steps you are still encountering the issue, please try to choose a different location for your Dropbox directory after the installation.
Hello Nancy.
I have the normal Windows Defender firewall. I tried this option, but result remains the same.
- Nancy
Hey PMukherjee, I’m sorry to hear about that.
Do you happen to have any antivirus/firewall or any other type of security program activated on your computer that could be interfering with the Dropbox app here, resulting in this error?
If you do, I’d like you to disable them temporarily and reinstall the Dropbox app once again.
Is the error gone after that?
Let me know what happens.
