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Forum Discussion
Installation Failed Error Code 1073741795
I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?
Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here.
Win10Pro, 64-bit, v21H1
I was using a previous Dropbox version (116.4.368) on my PC and received a notice in the tray that I had 21 days to update Dropbox. I tried every method mentioned in the support link provided in the error message, including a full install after uninstalling the previous version, and continually receive this error.
Full message: "Installation failed with an unknown error (Error Code: -1073741795). See the link below for instructions to perform an advanced reinstall." and I have followed the instructions there without success.
Jay
Dropbox Staff
Dropbox StaffHi JenTo, thanks for bringing this to our attention.
Do you have any other apps on your device that could prevent the update of the Dropbox desktop application?
These could be apps that monitor or change the Dropbox folder in some way.
Keep me updated with any progress!
Do you have any other apps on your device that could prevent the update of the Dropbox desktop application?
These could be apps that monitor or change the Dropbox folder in some way.
Keep me updated with any progress!
Hello there! Not that I'm aware of. Could you perhaps give me an example of programs that might interfere?
At one point before attempting reinstalling, I temporarily disabled my anti-virus/anti-malware program, but even then the desktop app would not install and ended with the same error message previously mentioned.
- JayFor instance, Boxifier in the past has been known to prevent the Dropbox desktop application from updating.
If the app hasn't been installed with admin privileges, there could be similar issues.
If you're not on a Dropbox Basic plan with more than 3 devices connected, you could try an advanced reinstall of the app using the steps in this link?Yes, I am on the Dropbox basic plan, and in devices I see my old phone (which I have now removed) and my current phone. Up until yesterday my computer was also connected and that is still not happening.
*Edited to add: I do see under "Connected Apps" my phone manufacturer (Samsung) and as far as I know, this was required on my old phone to connect to Dropbox, but I'm not sure it is required for my new phone. Is there somewhere I can find those permissions to check?*
I looked at the advanced reinstall instructions you linked to and I am not comfortable editing the registry on my computer. Also, since I uninstalled the desktop app, the linked Dropbox folder does not appear on my computer any longer.
Do I have any next step?
