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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
3 years ago

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
Desktop
Error Messages
Setting up the apps
Windows
  • Emmet's avatar
    Emmet
    3 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

dettad's avatar
dettad
Helpful | Level 6

Walter

thank you for your reply.

I have tried again the advanced reinstall using the offline installer from your link but I still get the same error message.

I´m looking forward for a solution.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Sorry to hear this persists for you dettad 

Would it be OK if I reach out via email to have a further look internally? 

Let me know and I'll use the email address that's associated with your forum profile. 
  • MRBUSBY's avatar
    MRBUSBY
    Helpful | Level 7
    3 years ago

    Hi Walter ,

     

    My computer is new and does not have an existing Dropbox folder (mentioned in the advanced Re-Install).

    Do you have further suggestions.

    Also, when I set up my community user name, I didn't provide an email associated and now I can't find correct field in my profile to add an email.  Is it the email associated with my Dropbox account?

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey MRBUSBY, sorry to hear you're having issues with this.

      Since this is a new computer, have you made sure that it meets our minimum requirements for the desktop app?

      When it comes to Community profile, it will be associated with the Dropbox account you were logged into when creating the profile. 
      • MRBUSBY's avatar
        MRBUSBY
        Helpful | Level 7
        3 years ago

        Hi Walter 

         

        Based on what I see yes,  Please see screen shot. (thanks for confirming about the email.)  I will be away from my desk for about 30 min. but will look for your responses immediately upon my return.

         

  • NicoJadue001's avatar
    NicoJadue001
    New member | Level 2
    3 years ago

    I have the same problem......  since today when dropbox ask me update to the last version

  • dettad's avatar
    dettad
    Helpful | Level 6
    3 years ago

    Walter, thank you, that would be OK for me.
    I hope you can help me to solve the problem.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Sure thing dettad - you've got :envelope: 

      I'm also reaching out to you too humus - please have a look at your email's inbox for my message and we'll take it from there.
      • Sandman1001's avatar
        Sandman1001
        New member | Level 2
        3 years ago

        Im having this same error 1073741795 did the advanced uninstall removing registry entries and from the appdata program file program files x86 folders and ran the full installer and still get the same error. Im on windows 10 build 10.0.19041 Intel I7 3770K processor

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