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SagiP's avatar
SagiP
Explorer | Level 4
2 years ago

Issues with accessing files in Dropbox folder on laptop

as can be seen in the picture, I can't access anything in the Dropbox folder on my laptop. is there any way to get them back as I've stopped syncing a month ago and the most updated is not online? ...
Desktop
Error Messages
Setting up the apps
Windows
  • Megan's avatar
    Megan
    2 years ago

    Hi SagiP, if you don't see a little Dropbox icon, on your task bar can you perform a quick re-installation of the app, without uninstalling it first? 

     

    If this doesn't work, can you also follow the steps given by the prompt above? 

SagiP's avatar
SagiP
Explorer | Level 4

my mistake 😄
the previous message appears when I try to access Dropbox through Windows menu.

there's no Dropbox icon in the system tray.

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi SagiP, if you don't see a little Dropbox icon, on your task bar can you perform a quick re-installation of the app, without uninstalling it first? 

 

If this doesn't work, can you also follow the steps given by the prompt above? 

  • SagiP's avatar
    SagiP
    Explorer | Level 4
    2 years ago

    thanks Hannah and Megan for trying to help.

    in my case, the latest files couldn't be recovered and I have to re-install Dropbox.

    so a lesson to be learned, always sync across all devices.

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