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Forum Discussion
Solved
Issues with Mac DB Update (v175.4.5569)
After the latest update on my Mac Intel laptop (13.4), DropBox has been horrific. -DB folders placed in the Favorites sidebar disappeared, and I can't recreate them. Drag and drop does nothing. -...
I may have fixed my problem. My previously reported partial fix, failed after a reboot (Starting...♾️). So I tried the new beta v 176.3.5105. Still a perpetual start (with no reported errors).
So I signed out of DB on my laptop, uninstalled the app, and deleted all of the DropBox related files. I used this as a guide. https://cleanerone.trendmicro.com/blog/remove-dropbox-macos-or-windows/ I needed to use Terminal to delete the actual DB folder in the /Users/"name"/CloudStorage/ location. Reboot. Then installed the beta (I'd burnt too much time with v175.4.5569 already). After sign-in, DB started syncing almost immediately.
- DB folders can once again be placed in Sidebar >Favorites.
- Copying, moving, and deletion of files is now without endless "Preparing..."
Everything appears to be operating normally.🤞
Walter
Dropbox Staff
Dropbox StaffHi there rdgatz, sorry to hear you're having issues with this and thanks for the report.
It sounds like you may have updated to the new version of the desktop app for Mac OS. In that case, you can have a look here for more information about the expected changes.
As for your ticket, could you share its ID so that we can look it up in our system?
Thanks!
Ticket #22302367
- Megan
Hi rdgatz, thanks for the ticket number, I was able to locate it and pass my comments to the agent working on your case.
They should get back to you as soon as possible.
If you re-install the app, that wouldn't put you back to the previous version of the app, as it was before your folder was moved to Cloudstorage. However, since you sent out an error, I'd suggest you wait for the appropriate next steps, on how to resolve it.
After you do that, and the app is back on track, and running make sure to keep an eye on any odd behavior, and report back on the ticket, so the agent can look into this too.
I am having the same issue. Dropbox doesn't get past the "Starting..." screen and any app that attempts to access a file in the Dropbox hangs. This is completely destroying my ability to do my job!
- Walter
Hey thetiredsaint, sorry to hear about this.
Could you please clarify your device's OS version?
Also, if you happen to be running a firewall or an antivirus or other security programs on your computer, could you try disabling them temporarily and let us know if it improved matters at all?Thanks!
