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Forum Discussion
Lost Dropbox on Android phone
Hi I have Dropbox Business on my Desktop. Until this morning I also had it on Android phone. However the phone had not updated (sync) with Desktop and so I removed and re-installed Dropbox on...
Rich
Super User II
Super User II
bazdrop wrote:
it has installed the basic Dropbox, with no visible files, and I do not know how to link it back to the Desktop version.
You likely signed in using a different email address than what you used on the desktop. Sign out of the Dropbox app on your phone and sign back in, being sure to sign in with the same email address that you used for Dropbox on your desktop.
You got it in one Sir- many thanks!
However, phone has not yet synced to Desktop (which is what got me into difficulties this morning).
Is there a 'Refresh' or similar that will do that?
Many thanks
- Nancy
Dropbox Staff
Hey bazdrop! Hope you’re doing good.
Please note that the mobile app doesn’t sync to Dropbox like the desktop one does; it’s merely a reflection of what you see on www.dropbox.com.
Can you please log in to www.dropbox.com with the credentials of your Business account, and let me know if you can see all of your files there? I’d like to make sure your desktop app is syncing properly instead to our servers.
Hi Nancy
Thank you.
Yes the problem seems to be that Dropbox.com is not up to date with the Desktop.
.com still shows files that have been deleted (or moved) on Desktop and vice versa
- Rich
bazdrop wrote:
Yes the problem seems to be that Dropbox.com is not up to date with the Desktop.
Make sure the Dropbox application is running on your desktop. If it is, check its status by hovering your icon cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac).
