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Forum Discussion
Lost Dropbox on Android phone
Hi I have Dropbox Business on my Desktop. Until this morning I also had it on Android phone. However the phone had not updated (sync) with Desktop and so I removed and re-installed Dropbox on...
You got it in one Sir- many thanks!
However, phone has not yet synced to Desktop (which is what got me into difficulties this morning).
Is there a 'Refresh' or similar that will do that?
Many thanks
Nancy
Dropbox Staff
Dropbox StaffHey bazdrop! Hope you’re doing good.
Please note that the mobile app doesn’t sync to Dropbox like the desktop one does; it’s merely a reflection of what you see on www.dropbox.com.
Can you please log in to www.dropbox.com with the credentials of your Business account, and let me know if you can see all of your files there? I’d like to make sure your desktop app is syncing properly instead to our servers.
Hi Nancy
Thank you.
Yes the problem seems to be that Dropbox.com is not up to date with the Desktop.
.com still shows files that have been deleted (or moved) on Desktop and vice versa
- Rich
Super User II
bazdrop wrote:
Yes the problem seems to be that Dropbox.com is not up to date with the Desktop.
Make sure the Dropbox application is running on your desktop. If it is, check its status by hovering your icon cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac).
That's sorted it. Thanks again.
Is there anyway that Dropbox can fire off a warning message if this happens again?
