You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sosebot's avatar
Sosebot
Helpful | Level 5
2 years ago

Mac OS Dropbox Update filled up my hard drive completely! Files still show as being online only.

I updated to the new desktop version of Dropbox, and in re-syncing my files, it completely maxed out my hard drive! Previously my hard drive was only about 25% full, as most of my files were stored O...
Desktop
Mac
Sync
  • Sosebot's avatar
    Sosebot
    2 years ago

    Hi— Yes, after spending 2 hours on the phone with Apple, and 3 hours at the Genius Bar, I was able to get it resolved. However, only because my housemate is a software engineer and he worked some magic for me.
    The "New" Dropbox for Mac OS filled my hard drive with "System Files", to a degree my computer wound't function because there was no hard disk space.


    My housemate was able to remove the files through the Terminal, and then I did a system re-install.
    I uninstalled Dropbox and removed all Dropbox items from my machine. BUT the system was still writing over 3000 functions per second back-and-forth to my hard drive. This was caused by Dropbox. After rebooting a few times in Safe Mode, this behavior finally stopped. I re-installed Dropbox but NOT The new update.

    This is 100% on Dropbox, and I lost over $1200.00 of work that day. This update is HORRIBLE everyone should stay away.

    Additionally, the new icons in the finder that indicates if files are local or in the cloud are confusing and unnecessary. The current Cloud icon or Green Dot work really well. DB really messed up on this one IMO.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Sosebot, sorry to hear about this.

 

Could you send us a screenshot of the app's status as shown in your menu bar at the moment and another one showing us where you spotted the hard drive space discrepancy?

 

As for the expected changes with the new desktop app for Mac OS, you can have a look here.

 

In any case, please keep us posted! 

Sosebot's avatar
Sosebot
Helpful | Level 5
2 years ago

Cute idea, but not even enough space on my disk to save a screenshot. Finally got this resolved but it was a horrible experience.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!