Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

cloudres's avatar
cloudres
Experienced | Level 12
5 months ago

Mac OS Sequoia is arriving. Is DropBox ready?

Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I ...
desktop
Dropbox Basic
Mac
Lela L's avatar
Lela L
New member | Level 1
21 days ago

I updated my mac laptop to Sequioa and found my Dropbox jpg files were unreadable from my Dropbox folder in the top toolbar. As a workaround, I select the globe instead of the folder and download my jpg file from the Dropbox cloud account. That seems to work, BUT I hope Dropbox can fix this bug so I can use it as I've done for years. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
21 days ago

Hey Lela L - sorry to hear about this.

Can you please clarify the version and status of the Dropbox desktop app you're using as shown in your menu bar and also elaborate on what you mean by "unreadable"? 

Are you getting any particular error? 

  • Lela L's avatar
    Lela L
    New member | Level 1
    18 days ago

    It seems I have to click on it and then the image updates

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!