You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Carl8's avatar
Carl8
Helpful | Level 6
2 years ago

Mac Sonoma/conflicted copies and app isn't loading

Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicte...
Desktop
Install
Mac
  • Carl8's avatar
    Carl8
    2 years ago

    Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked. 

     

    Hope this helps you and any others with a similar issue.

     

    Thanks again. 

Carl8's avatar
Carl8
Helpful | Level 6

I am not sure if it is called "advanced" but I did install a version that didn't require an internet connection. 

Carl8's avatar
Carl8
Helpful | Level 6
2 years ago

Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked. 

 

Hope this helps you and any others with a similar issue.

 

Thanks again. 

  • bcortier's avatar
    bcortier
    Explorer | Level 3
    2 years ago

    Hi, I got the same issues yesterday (conflicted copies) following the macOS to Somona. At the moment, I doesn't restart my dropbox agent (version 183.4.7058). Hope, they will be a fix of the dropbox agent soon

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Carl8, thanks for sharing your experience and your fix!

     

    And sorry to see you're having this issue, bcortier. 

     

    Can you clarify if restarting the Dropbox app worked for you or not?

     

    Have you tried any other troubleshooting steps for this?

    • bcortier's avatar
      bcortier
      Explorer | Level 3
      2 years ago

      Hi, no, restarting the dropbox app didn't resolve the issue. At the moment, I didn't restart my agent, so there is no synchro

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Can you clarify what you mean by that, bcortier?

         

        Do you mean that you currently have the Dropbox app closed?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for keeping us in the loop on this davidjeastman 

     

    Let us know if anything else comes up!

    • davidjeastman's avatar
      davidjeastman
      Explorer | Level 4
      2 years ago

      @Walter - Seems like a lot of issues with DropBox and the latest Mac OS update.  Is DropBox working a fix?  Thank you.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi davidjeastman, we always keep an eye out on any possible issues our users mention, and try to troubleshoot and help as much as we possibly can. 

         

        If you need anything else, don't hesitate to let us know!

  • bobbyz's avatar
    bobbyz
    Explorer | Level 4
    2 years ago

    A new user profile...where?  In DBx? on the Mac itself?  

    • Apone's avatar
      Apone
      New member | Level 2
      2 years ago

      Did the new update Sonoma 14.1 solve the conflict copies issues ? Anyone knows ? (I work for a small company and it was a pain in the a** as we also lost files... wanna make sur before reconnecting 20 people to the Dropbox ap...)

       

      Thanks fro your help and answers.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!