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Carl8's avatar
Carl8
Helpful | Level 6
2 years ago

Mac Sonoma/conflicted copies and app isn't loading

Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicte...
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  • Carl8's avatar
    Carl8
    2 years ago

    Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked. 

     

    Hope this helps you and any others with a similar issue.

     

    Thanks again. 

freigeist's avatar
freigeist
Explorer | Level 4

My solution was, after uninstalling with File Provider, you must also delete the hidden dropbox files in Finder.  Once I did this, installation was fine.  

Carl8's avatar
Carl8
Helpful | Level 6
2 years ago

Megan Walter This is important. I failed to mentioned this step when I updated you on my solution. Apple Support had me move all the dropbox hidden files to my desktop. Then I restarted the app and it worked. Hope this helps everyone. 

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