You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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RobertPatton's avatar
RobertPatton
Explorer | Level 4
4 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
 

The following steps should help to resolve this behavior:

 

  1. Click on the Apple icon in the top left hand corner of your screen
  2. Select "System Preferences..."
  3. Then "Security & Privacy"
  4. Select the Privacy tab
  5. Select "Full Disk Access"
  6. Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
  7. Repeat these steps under 'Files and Folders' and 'Accessibility'
  8. Once you've completed this, please attempt to restart the Dropbox desktop app


If need be, a reboot of the Mac itself would also help. 

Larwir's avatar
Larwir
Helpful | Level 5
4 years ago

Please, Jay and @Megan, read our posts. The solution you keep proposing does not work!

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