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nipnip's avatar
nipnip
Helpful | Level 6
6 days ago

"Make available offline" option is not working on folder level on Mac OS Sequoia 15.1.1

Hi,

On macOS Sequoia 15.1.1, the following menu on folder : "make available offline" (my translation from french) is not working. I would have to select it on each file to get it available offline.

Do you experience the same issue ?

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi nipnip - sorry to hear you're having issues with this. 

    Can you please clarify the version and status of the Dropbox desktop app as shown in your menu bar?

    Also, does this happen with a particular folder of yours or all? Does it persist after rebooting your computer and/or quitting and relaunching the Dropbox desktop app? 

    Any additional information or screenshots are more than welcome! 

  • nipnip's avatar
    nipnip
    Helpful | Level 6

    Hi Walter,

    I am using v214.4.5217. It happens for every folder (with right-click), still after reboot and relaunch.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey nipnip, can you send us a screenshot of the right-click options you see on a folder level and a screenshot of the options you see on a file level?

  • nipnip's avatar
    nipnip
    Helpful | Level 6

    Hey Hannah,

    I wish I could, but none of the format files I tried : PNG, JPG, HEIC, TIFF was accepted. How can I do ?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hmm, perhaps the image is too large; can you add them to your Dropbox and send us a shared link instead?

      • nipnip's avatar
        nipnip
        Helpful | Level 6

        I can see that my former answer does not appear. Here is the link again with the screenshots : https://www.dropbox.com/scl/fo/lvk4o8s0d0la1yyxg67ay/AEu9IH11kHLu-OtUz1W43sM?rlkey=5iqmogme58dzwdyrecoc21viu&dl=0

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