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Forum Discussion

Ailis's avatar
Ailis
Helpful | Level 6
2 years ago

Missing "Available offline" icons

After I ran the December 2022 Windows 10 Version 21H2 updates, my green "Available Offline" icons disappeared in Windows Explorer for my local Dropbox drive. How can I get them back? They are invalua...
Desktop
GUI
Windows
  • Ailis's avatar
    Ailis
    2 years ago

    BRILLIANT!

    Thanks, Walter, for this suggestion.

    My problem is solved and I have my "Available offline" icons visible again.

    - I caused the problem when I installed the Adobe Creative Cloud and Adobe Bridge on December 26th.

    - In the Windows Registry, there were now too many Overlays for Dropbox to fit within the first 15.

    - I uninstalled OneDrive (which I dislike and never use), and rebooted my computer.

    - That activity removed OneDrive from the first 7 Overlay Positions and when I restarted explorer.exe, the Green icons were back in my Dropbox folders. The link to this post was VERY helpful in explaining the problem.

    I love working with Tech Support people who know what they are doing, and can help less confident computer users like me successfully implement solutions. This issue can now be marked as Resolved.

    Thank you so much, Ailis

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Ailis, sorry to jump in here, but can you let us know if you're running any 3rd party apps that could be accessing your files like cloud or backup services or antivirus programs on your HP Omen computer? 

 

If you are, please have a look at this post and let us know if any of the information there helps in your case. 

Ailis's avatar
Ailis
Helpful | Level 6
2 years ago

BRILLIANT!

Thanks, Walter, for this suggestion.

My problem is solved and I have my "Available offline" icons visible again.

- I caused the problem when I installed the Adobe Creative Cloud and Adobe Bridge on December 26th.

- In the Windows Registry, there were now too many Overlays for Dropbox to fit within the first 15.

- I uninstalled OneDrive (which I dislike and never use), and rebooted my computer.

- That activity removed OneDrive from the first 7 Overlay Positions and when I restarted explorer.exe, the Green icons were back in my Dropbox folders. The link to this post was VERY helpful in explaining the problem.

I love working with Tech Support people who know what they are doing, and can help less confident computer users like me successfully implement solutions. This issue can now be marked as Resolved.

Thank you so much, Ailis

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