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Ryan44's avatar
Ryan44
New member | Level 2
7 years ago
Solved

MOV file downloads to Dropbox with audio but without video

When MOV videos from my wife's iPhone download to our Dropbox desktop app, we can't view them.  The audio transfers but there is no video with it (black screen only).  I do not have this issue with m...
Download
Mobile
Setting up the apps
Web
  • Mark's avatar
    Mark
    7 years ago
    The issue is that on your computer you do not have the codecs (think library that decodes the video) to play it.

    You'll need to download them, or, the easiest way is to install VLC Player which has pretty much all codecs installed as standard.
Bgmello's avatar
Bgmello
Helpful | Level 5
7 years ago

I have the same issue, and i dont think it´s a codec problem. My mov files from my ipad continues to work perfectly.

 

Only mov files from the iphone 7 with iOS 11 do not work..

 

I´ve already updated Quicktime.

 

Somebody here has the same problem?

 

Best regards!

HighReach's avatar
HighReach
Helpful | Level 5
7 years ago

VLC player fixed it for me.

No windows players, quicktime or other players worked.

Only the VLC player

  • Bgmello's avatar
    Bgmello
    Helpful | Level 5
    7 years ago

    Hi @Highreach,

     

    The VLC Player really worked, but I need to edit the files with Adobe Premiere...

     

    Best Regards!

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