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Forum Discussion
Moving from an old Mac to a new Mac are there step-by-step instructions somewhere?
I'm about to get a new MacBook Pro with the M1 chip. My current MacBook Pro is a mid-2012 (old-school) so it's been forever since I've had to set up DropBox on a new computer. Are there step-by-step ...
Hi 2HDD, thanks for using Dropbox and posting on our Community!
If you made sure that the app has finished syncing and it's up to date in your menu bar, you can simply quit the app and then uninstall it, if needed.
On the new computer, just download and install the desktop app and sign in with your Dropbox account.
Let me know if you have any questions.
I just finished doing this and have a problem. I used apple migration tool to move over data. So that tool moved my old dropbox folder (in iCloud folder) to the new computer. When I signed into dropbox app on my new MacBook it created a new dropbox folder (not in iCloud, just in my user folder). So I have 2 sets of everything and my programs like MS word can't use prior links to files. I tried using app to direct to the prior folder but the app says it can't create a folder there. I don't see a way to point to an existing one. Also, when I try to update the dropbox app it wants to create a new folder in iCloud folder where my old one is. I've opened a chat but the rep there stopped replying once I gave the details of my question. Please help. And if possible, please email me at removed
Megan
Dropbox Staff
Dropbox StaffHi rob425, let's jump right into this!
As a first step, would you be able to share your ticket reference with me?
Also, if you open the app's preferences, and check under your Sync tab, where is your Dropbox folder currently pointing to?
Let me know more, and we'll take it from there!
Thanks Megan. Ticket #23657171: Dropbox Support Chat is the ticket where rep disconnected without answering. I started another chat Ticket #23657295: Dropbox Support Chat where rep and I decided to let the app move the new dropbox folder created last night to my iCloud folder since the new version of dropbox app requires that. The migrated dropbox folder had its name changed to Dropbox (4-24-24 9/05 PM) by the migration tool, I'm assuming. So app shouldn't see 2 dropbox folders. The app is synching now so I'll see how system seems to work after app is done. Or do you have any other suggestions?
- Megan
Hi rob425, thanks for the added info!
I've passed your comments to the agent working on your case, and all the necessary people too.
I also checked what Justin shared with you, and I'll agree. I suggest that we give the app some time to sync, and we'll check its behavior once it's done.
If you need anything else, I'll be one post away! 😊
