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Forum Discussion
Multiple Dropbox Folders Removal
I have two Dropbox folders after a messed up move process with one synced, and one not, but I cannot remove the unsynced one without possibly deleting the cloud storage as well.
For the move proces...
Hey Garrett, amazing job on the screenshots, you're a pro!
After checking everything, it seems that the app is working precisely how it should. The new Dropbox folder has all the syncing icons, and syncs the changes back and forth to the web.
The exact opposite happens to the "bad Dropbox" on the old path. Now, it's also important to note, that 4TB is a lot of storage.
I would suggest keeping your device open, and embracing yourself with some patience and the deletion should eventually take place. Have you given it lots of time to delete everything?
Do you get any errors?
Megan
Dropbox Staff
Dropbox StaffHey Garrett_High2001, let's get right into this!
Can you let me know what the app's syncing status is while we speak?
Also, you mentioned you manually moved the (D:) location into a sub-folder. Did you drag and drop it in the subfolder?
In which of the two folders, do you see the Dropbox syncing icons?
Let me know more, and we'll take it from there!
Hi Megan, the app’s syncing status is up to date and the original messed up (D:) location was dragged and dropped into the sub-folder.
The Dropbox syncing icons are present in the new (D:) location directly in the drive, and there are no syncing icons present in the older (D:) location in the sub-folder. Before I dragged and dropped the old location into the sub-folder, there were also no syncing icons present, so that didn’t change with that action. Also, to clarify after looking at an article about the sync icons, the synced icon is the gray cloud, which is Online-only, and the not synced icon is the gray X for me. For the older (D:) location that is not synced, the folder itself has no symbols at all, but the individual files inside of the folder each have the gray X’s. Thanks for the response!
- Megan
Hey Garrett_High2001, could you send me a couple of screenshots too?
Also, if you delete any content from the old (D:) location, does that reflect on the website too, despite the icons being present?
These first two screenshots are of the Dropbox folders’ locations in file explorer.
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In the next three screenshots, I made a text file named “test1” in the New Dropbox folder and another file named “test2” in the Old Dropbox folder. When looking at Dropbox on the website, the test1 file from the New Dropbox folder synced in the same spot online, but the test2 file did not. Additionally, test2 is not visible in the New Dropbox folder in file explorer and vice versa.
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Another thing I found out when testing is that the files in the Old Dropbox folder are corrupted. I took a screenshot of the same file when opened in each folder, and the Old Dropbox shows it is corrupted and all of the files have a gray X, and the New Dropbox opens the file without a problem and the files are synced with their symbols.
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To test the deletion request, I deleted a PNG file named “Layer 2” in the Old Dropbox folder, and no changes were made to the file on file explorer or on the online website.
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Lastly, I am including a screenshot of the sync status for dropbox, the folder properties for the New and Old Dropboxes, and what is displayed when I try to delete the whole Old Dropbox folder. Despite saying that it only takes up 11.2GB on the disc, it shows it is discovering the entire Dropbox (over 4TB) when trying to delete. I am thinking that it might have stored every single file on there locally, but because they are all corrupted they only take up 11.2GB instead of 4.57TB since the files have no real data. If that is the case though, it is still confusing as to why it shows it discovers 4TB still when deleting since only 11.2GB is actually present.
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- Megan
Hey Garrett, amazing job on the screenshots, you're a pro!
After checking everything, it seems that the app is working precisely how it should. The new Dropbox folder has all the syncing icons, and syncs the changes back and forth to the web.
The exact opposite happens to the "bad Dropbox" on the old path. Now, it's also important to note, that 4TB is a lot of storage.
I would suggest keeping your device open, and embracing yourself with some patience and the deletion should eventually take place. Have you given it lots of time to delete everything?
Do you get any errors?
Spanish please, so sorry, I'm Mexicano
Although I understand a little English, I would prefer in Spanish, if it's not right, I translate it
- Nancy
Hey @The_Maples_23!
In this case, feel free to post in the Spanish-speaking section of our Community instead and one of our agents will further help.
