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Forum Discussion
Multiple Members with Multiple Mac Users
I have a Dropbox Business Advanced Plan. I am using two of the member accounts, one for business files and one for personal files. I want to separate silos for work and personal matters. I use a...
All,
I believe my issue has been resolved. I heard from Isaac from Dropbox support:
"The development team has released a new beta version of the Dropbox desktop application that may resolve the issue you are experiencing.
If you would like, you can download this version of the Dropbox desktop application from the following link:
https://www.dropbox.com/downloading?build=71.3.105&plat=mac&type=full
If this resolves the issue, you should be able to continue using this version as it will update automatically to the next available build going forward."I installed this version and set everything up again. I've been using it sparingly for the last few days and have not had any issues.
Good Luck.
I just set up a new Mac Mini and have the same problem. I've got three users, and logged in as anyone of them I can download a new version of the dropbox App and set up sync. But when I then log out, and log in as a different user, the dropbox app won't work and I get "couldn't start dropbox" error message again. So I download a fresh version of dropbox, get that working, log out, login to the previous account, that was working, and now it's broken. Help?
Chris_J
Super User
Super UserHello GFP
Fyi, when you are running the Desktop CLient, one links there account via tokens once authentication is done with Dropbox servers. You can't log out and log in as it doesn't really use username and password. If this is the case, you would need to unlink it.
you can view the links devices here https://www.dropbox.com/account/security
also you can unlink it by clicking on the X on the right hand side of the device name
Hopes this helps
Chris, in this case I have one machine, two different users, with two different dropbox accounts. But if one logs into their account and sets up dropbox, then the other user cannot get to their dropbox folders... Usually that works, multiple users on one machine, each able to get to their own dropbox folders. Am I missing something?
- Chris_J
GFP
Desktop Client is an app that runs in the background which syncs anything put in a literal folder on your PC/Mac. But you only can have ONE account linked not two or Three. The only way is what I think you have been doing is thru the browser or what we call the Web interface, where you can log into any account that you have login info on and log out and go to the next. I think we are confused about what the Desktop Client is. Does this make sense?
also to make it clear, one account per user. If you are referring to two or more different user logins into your computer then it should work with one per user but only if you have multiple user accounts/desktop etc
Chris_J,
This is a Mac-specific issue. How familiar are you with Macs and User accounts?
I installed the DB app, ran it on Mac User account 1 linking it to DB business account Member account 1. That member account has it own unique email address log on and password. I then switched to Mac User account 2. I ran the DB app, and linked it to DB busines account Member 2, which also has a different email address log on and a different password. It worked fine all day...as long as I stay logged in to both Mac User accounts.
Things go sideways when I log out of then back into one of the Mac User accounts. I get the "Can't Start Dropbox" message.
Why is it that it works when initially set up, but then craps out when logging out of and back into Mac User accounts and/or when shutting down the Mac entirely then restarting?
Seems like GFP and I are trying to accomplish the same thing, but are having the same issue. I find it hard to believe it's not some kind of setting and/or permissioning issue. I also find it hard to believe that there aren't thousands of other Mac users who also want to (or who have figured out how to) link DB member accounts with unique Mac user accounts residing on the same computer.
- Walter
Dropbox Staff
Hello people, sorry for the slightly delayed response.
rbsalz: Thanks for the efforts so far and providing a detailed report. I've found your ticket on our system and passed your comments there to keep all the relevant info under the same email chain. You should be hearing from our higher level technician soon!
GFP: I've just reached out via your Dropbox email address with some questions for you so we can have a more in-depth look into this with all of our tools at our disposal. Take a look at your inbox (ticket ID: 9151411) and we'll take it from there.
Chris_J: Thanks for trying to assist on this one - much appreciated.
Have a lovely weekend!
hello, I have same issue. 2 user accounts and when I try to launch on the second one I have same error message :
"Couldn't start Dropbox. This is usually because of a permissions error. Storing your home folder on a network share can also cause an error."
Should I open a case too ? I already tried to uninstall, reinstall etc etc.
Thank you
Yahoo! That fixed it perfectly. Thank you!
