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Forum Discussion

EricTabet's avatar
EricTabet
New member | Level 1
2 days ago

My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.

Hello, I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts. I use Windows 10 and everything ...
Desktop
Error Messages
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey EricTabet! Thanks for posting on our forum about this. 

Can you send me a few screenshots of what you see on your end, while not in compatibility mode, so that I can have a look? 

More specifically, I’d like a screenshot of your Dropbox app version and current syncing status, as well as a screenshot of the OS version you’re currently running. You can also send me a screenshot of the error you keep receiving stating that compatibility mode is no longer supported.

Give me a nudge, when you’re ready.

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