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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
2 years ago

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    2 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
amcoffice's avatar
amcoffice
Collaborator | Level 10

In Dropbox iPhone app, I have a red circle with a 1 in it on the home page house icon and on the notifications bell icon.

(I used to have one on the icon app on my iPhone home screen, but I got so sick of looking at it without being able to clear it that I turned off badge notifications.)

I have three messages on the DB iPhone that show as unread not matter what I do to "read" them - either by trying to open them or using the "mark all as read" option.

(Curious why the red circle has a 1 when there are 3 unread messages.)

On my DB desktop app, I do not have a red-circle anywhere , and all three of those same messages show as read.

Help please - I'd like to finally clear this irritating and meaningless red circle.

Thanks,

Judith

P.S. Screenshots and a screen recording available upon request.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey amcoffice, thanks for bringing this to our attention.

 

Can you open the Dropbox app, tap on "account", then on the gear icon, then on "clear cache", to see if that helps?

 

Keep me posted.

  • Monty3's avatar
    Monty3
    Helpful | Level 5
    2 years ago
    I have the same issue as of yesterday. Red circle shows 3 unread notifications but there are several notifications showing as unread. Following suggestion on clearing cache does not work. Any other ideas? Thanks
  • amcoffice's avatar
    amcoffice
    Collaborator | Level 10
    2 years ago

    Stuck notification red circle cleared after I uninstalled and reinstalled the iPhone app - hopefully that's not a recurring issue.

    Thank you.

    • Rick17's avatar
      Rick17
      New member | Level 2
      2 years ago
      I have the same issue on my iPhone. Brand new problem. Never had this before.
    • Dronkie's avatar
      Dronkie
      New member | Level 2
      2 years ago

      .

  • LDale's avatar
    LDale
    Explorer | Level 4
    2 years ago
    I have the same issue. Clearing the cache did nothing. I don't even see the message when I tap on it. It just goes to the main screen.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi LDale, and thanks for reporting this here. 

       

      What’s the app version that your Dropbox app is running at the moment?

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