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Forum Discussion

JGersh's avatar
JGersh
Helpful | Level 5
2 years ago

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no...
Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    2 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
3DPhoto's avatar
3DPhoto
Explorer | Level 4
2 years ago

Same issue here on the iPadMini 5. The advice from Dropbox to delete and reinstall is NOT helpful. This is clearly a bug that needs to get fixed. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there 3DPhoto, sorry to hear you're having issues with this.

     

    Could you clarify your device's exact OS version and the version of the Dropbox app installed there as well?

     

    Did you try clearing the app's cache at all since you first noticed this by the way? 

    • Philip R.10's avatar
      Philip R.10
      New member | Level 2
      2 years ago

      Thanks everyone. All suggestions were great. I think I have resolved the issue for now.

      • Phcalc's avatar
        Phcalc
        Helpful | Level 6
        2 years ago
        For now is the kicker. It comes back with the next alert.

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