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Forum Discussion
New message notifications will not go away
I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away. The marked as read button does nothing and there appears to be no...
- I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
Having the same problem on my iPhone(iOS 16.3.1, app version 320.3) and my iPad(16.3.1/ 320.3). On the iPad, the stuck notification count is only inside the app. Cleared cache, won’t go away(not deleting and re-adding since I am a free user). But on the iPhone, the notification is on the phone’s Home Screen- really, really annoying and a distraction from *real* notifications.
I signed out and resigned in. Problem disappeared. But developers have to solve this issue.
Just discovered something VERY nasty- signing out and then back in again resets the need for a passcode. If you signed out and back in again as a fix for the notifications, you may want to check your app settings and see if a password is still required. Or just click the Dropbox icon and see if you get the passcode prompt.
I was part of this recent thread
where in order to fix a notification problem we were advised to sign and out back in to the Dropbox app on our iPads. The next time I went to save from Numbers to Dropbox, I did not get a passcode prompt. It seems that when you sign and out and back in, your must AGAIN set the passcode requirement on the device. That seems like a big hole. Repro:
1. Log into Dropbox on your iPad using your passcode.
2. Go to Account and click "Sign out from this Dropbox".
3. Exit, then go back in again, entering your user ID and password.
4. Exit, then go back into Dropbox again.
Expected: You should be prompted for your passcode.
Actual: the app opens without any passcode prompt.
Granted, people probably don't sign in and out of their Dropbox app that often, but it was a bit disconcerting to know that my Dropbox was unprotected for the past few days(other than iPad level TouchID). Is this the way it is supposed to be, or is there an authentication hole?
Dropbox app version: 320.3.2
iOS version: 16.3.1
