New version of Dropbox completely broken, need to revert to previous version.
I got a new MacBook Air 15". Used Migration Assistant. Something updated Dropbox. Everything is broken.
Specifically:
* The Dropbox.app application when launched does not open the app, but op...
Hi larryy, thanks for bringing this to our attention.
As it seems you're now on the newer version of the Dropbox desktop application for Mac OS, it can take some time for the files to migrate into the new CloudStorage location on your machine.
At this point, making any major changes to the app could affect the movement of the files. Have you noticed any difference now? Are the files still in the old folder, or have they moved over?
Yes, apparently I am on the new version of that app. I do NOT want to be. Is there anything I can do to fix that?
If I allow the complete Dropbox folder sync to the new CloudStorage location while the old Dropbox folder (in ~/) is still present, I'm not sure the system will have enough SSD space to run without problems. So I paused Dropbox from the small menu.
I then made a complete backup of my boot drive, so I have a full, external copy of my original Dropbox folder. And I have turned off automatic app updates. So I feel safer experimenting. Unless you have a way to revert to the original behavior or some better idea, I am going to try to MOVE (not copy) my old Dropbox folder's contents into the new Dropbox folder. Then un-pause Dropbox.
Actually, now that I think about it, if I can find a way to entirely quit and restart Dropbox I'll do that instead of pausing/un-pausing it.
If that works and I can prove the new Dropbox is syncing with my other Macs, both directions, then I just have to start the tedious process of changing a bunch of symbolic links, by hand from the command-line. Did I mention I *hate* this change? Who thought it was a good idea to force my Dropbox documents to be in a HIDDEN folder? No wonder some other bright spark thought launching the Dropbox app should do nothing but open the magic, hidden folder. Sorry, but the new design really sucks.
Question... Do the "advanced reinstall" instructions at the following link still work with the latest rev of Dropbox? It clearly indicates you can specify where the Dropbox folder resides. That would solve my biggest problem, allowing me to point Dropbox at my existing ~/Dropbox folder. Should that work or is the webpage out of sync with reality?
One other tidbit, rebooting my Mac with Dropbox paused seems to have broken Dropbox in a new way, preventing it from launching at all. I'll try to attach a screen grab of the error dialog that opened on reboot:
I guess I can now add my name to the list of users on macOS that have a broken Dropbox app. It has been working flawlessly for me for years, but today it won't even launch on my computer. In case it helps with the investigation, the problem was first noticed today (June 15, 2023) at around 3:30PM EST.
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Reach out to the Dropbox Community and get solutions, help, and advice from members.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Apps and Installations","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":3377,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-14T14:51:47.259-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/"},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1714614":{"__typename":"User","id":"user:1714614","uid":1714614,"login":"larryy","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":12,"biography":null,"topicsCount":1,"kudosReceivedCount":6,"kudosGivenCount":3,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-14T19:23:32.394-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1714614"},"ForumTopicMessage:message:691846":{"__typename":"ForumTopicMessage","uid":691846,"subject":"New version of Dropbox completely broken, need to revert to previous version.","id":"message:691846","revisionNum":2,"repliesCount":27,"author":{"__ref":"User:user:1714614"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:691846"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:691846"},"body@stripHtml({\"truncateLength\":200})":" I got a new MacBook Air 15\". Used Migration Assistant. Something updated Dropbox. Everything is broken. \n \n Specifically: \n * The Dropbox.app application when launched does not open the app, but op...","body@stringLength":"1553","rawBody":"
I got a new MacBook Air 15\". Used Migration Assistant. Something updated Dropbox. Everything is broken.
\n
\n
Specifically:
\n
* The Dropbox.app application when launched does not open the app, but opens a Finder window to the new storage location (with no path to show where that is, but I found out from a web search).
\n
* There is no Dropbox icon in the menu bar.
\n
(Together those two things mean there is NO way to interact with or affect Dropbox's behavior, at all.)
\n
\n
* Because of a successful migration I have a complete copy of my Dropbox director and files in ~/Dropbox (where I want them; I use symbolic links in critical locations like ~/src, ~/bin, ~/.setup, ~/.bash_profile, ~/.bash_aliases, etc. to invoke folders and files stored in ~/Dropbox).
\n
* Because of the CloudStorage location change I am *slowly* accreting a duplicate set of Dropbox files and folders.
\n
(This is a problem, because there's only so much space on the boot volume, but I am NOT going to delete my old files while craziness is affecting the Dropbox app and these replacement files.)
\n
\n
The Dropbox app is 177.3.5380 (I can tell from the Finder).
\n
This is macOS 13.4.
\n
\n
I'm leaving on vacation in a few days and just want my ~/Dropbox folder to properly sync across machines. Please help.
\n
\n
If it's really not possible to get Dropbox to behave like before, simply syncing my Macs, it'll be time to take Google Drive seriously.
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Yes, apparently I am on the new version of that app. I do NOT want to be. Is there anything I can do to fix that?
If I allow the complete Dropbox folder sync to the new CloudStorage location while the old Dropbox folder (in ~/) is still present, I'm not sure the system will have enough SSD space to run without problems. So I paused Dropbox from the small menu.
I then made a complete backup of my boot drive, so I have a full, external copy of my original Dropbox folder. And I have turned off automatic app updates. So I feel safer experimenting. Unless you have a way to revert to the original behavior or some better idea, I am going to try to MOVE (not copy) my old Dropbox folder's contents into the new Dropbox folder. Then un-pause Dropbox.
Actually, now that I think about it, if I can find a way to entirely quit and restart Dropbox I'll do that instead of pausing/un-pausing it.
If that works and I can prove the new Dropbox is syncing with my other Macs, both directions, then I just have to start the tedious process of changing a bunch of symbolic links, by hand from the command-line. Did I mention I *hate* this change? Who thought it was a good idea to force my Dropbox documents to be in a HIDDEN folder? No wonder some other bright spark thought launching the Dropbox app should do nothing but open the magic, hidden folder. Sorry, but the new design really sucks.
","body@stringLength":"1546","rawBody":"
Yes, apparently I am on the new version of that app. I do NOT want to be. Is there anything I can do to fix that?
If I allow the complete Dropbox folder sync to the new CloudStorage location while the old Dropbox folder (in ~/) is still present, I'm not sure the system will have enough SSD space to run without problems. So I paused Dropbox from the small menu.
I then made a complete backup of my boot drive, so I have a full, external copy of my original Dropbox folder. And I have turned off automatic app updates. So I feel safer experimenting. Unless you have a way to revert to the original behavior or some better idea, I am going to try to MOVE (not copy) my old Dropbox folder's contents into the new Dropbox folder. Then un-pause Dropbox.
Actually, now that I think about it, if I can find a way to entirely quit and restart Dropbox I'll do that instead of pausing/un-pausing it.
If that works and I can prove the new Dropbox is syncing with my other Macs, both directions, then I just have to start the tedious process of changing a bunch of symbolic links, by hand from the command-line. Did I mention I *hate* this change? Who thought it was a good idea to force my Dropbox documents to be in a HIDDEN folder? No wonder some other bright spark thought launching the Dropbox app should do nothing but open the magic, hidden folder. Sorry, but the new design really sucks.
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Hi larryy, thanks for bringing this to our attention.
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As it seems you're now on the newer version of the Dropbox desktop application for Mac OS, it can take some time for the files to migrate into the new CloudStorage location on your machine.
\n
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At this point, making any major changes to the app could affect the movement of the files. Have you noticed any difference now? Are the files still in the old folder, or have they moved over?
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This will help me to assist further.
","body@stringLength":"836","rawBody":"
Hi , thanks for bringing this to our attention.
\n
\n
As it seems you're now on the newer version of the Dropbox desktop application for Mac OS, it can take some time for the files to migrate into the new CloudStorage location on your machine.
\n
\n
At this point, making any major changes to the app could affect the movement of the files. Have you noticed any difference now? Are the files still in the old folder, or have they moved over?
\n
\n
This will help me to assist further.
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New version of Dropbox completely broken, need to revert to previous version.","moderationData":{"__ref":"ModerationData:moderation_data:692068"},"body":"
Question... Do the \"advanced reinstall\" instructions at the following link still work with the latest rev of Dropbox? It clearly indicates you can specify where the Dropbox folder resides. That would solve my biggest problem, allowing me to point Dropbox at my existing ~/Dropbox folder. Should that work or is the webpage out of sync with reality?
Question... Do the \"advanced reinstall\" instructions at the following link still work with the latest rev of Dropbox? It clearly indicates you can specify where the Dropbox folder resides. That would solve my biggest problem, allowing me to point Dropbox at my existing ~/Dropbox folder. Should that work or is the webpage out of sync with reality?
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One other tidbit, rebooting my Mac with Dropbox paused seems to have broken Dropbox in a new way, preventing it from launching at all. I'll try to attach a screen grab of the error dialog that opened on reboot:
One other tidbit, rebooting my Mac with Dropbox paused seems to have broken Dropbox in a new way, preventing it from launching at all. I'll try to attach a screen grab of the error dialog that opened on reboot:
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I guess I can now add my name to the list of users on macOS that have a broken Dropbox app. It has been working flawlessly for me for years, but today it won't even launch on my computer. In case it helps with the investigation, the problem was first noticed today (June 15, 2023) at around 3:30PM EST.
I guess I can now add my name to the list of users on macOS that have a broken Dropbox app. It has been working flawlessly for me for years, but today it won't even launch on my computer. In case it helps with the investigation, the problem was first noticed today (June 15, 2023) at around 3:30PM EST.
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Dropbox Staff
