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WardenBrim's avatar
WardenBrim
Helpful | Level 6
3 years ago
Solved

No Internet Connection Error - Can't Sign in - MacOS App

Good day, After over a year of flawless functionality, yesterday, the Dropbox app stopped syncing. I signed out and tried to sign back in, but to no avail. It gives me "No internet connection error...
desktop
Error Messages
Mac
  • WardenBrim's avatar
    WardenBrim
    3 years ago

    Update:

     

    I connected to my phone's hot spot and was able to log into the app, get it to sync, and all the normal jazz that had been working up until a couple days ago. 

    Therefore, there is something at the network level that is blocking the Dropbox authentication and syncing ports and/or URLs.

     

    That means it's resolved as far as Dropbox is concerned, but not for me. 


    I appreciate everyone's assistance.

     

    Sincerely,

    Buddy

WardenBrim's avatar
WardenBrim
Helpful | Level 6
3 years ago

Hey, Walter,

 

I'm not running an AV or VPN, firewall is off.

 

Any other ideas?

 

-Buddy

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Sorry to jump in here, WardenBrim.

 

Can you access your files on our website as normal?

  • WardenBrim's avatar
    WardenBrim
    Helpful | Level 6
    3 years ago

    I sure can! 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Buddy! 

       

      Can you please clarify if you’re currently trying to connect to Dropbox via a home network or a company/work network instead?

      • WardenBrim's avatar
        WardenBrim
        Helpful | Level 6
        3 years ago

        Hey, Nancy,

         

        It's a home network.

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