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eli104's avatar
eli104
Explorer | Level 4
8 months ago

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine). 

  • I tried reinstalling the app, but an error message said I was not connected to the Internet (NOT true).
  • I tried deleting the app and doing an Advanced Reinstall, but I received a similar error message after it failed:

NOTE: I AM online, I have access to the Web version, and I also have access to Dropbox on my Mac (Intel Mac, so the same hardware uses either Mac or Windows OS).

 

This seems to be an issue with Windows versions, perhaps a recent update? I CANNOT re-install the app, and that's very bad! 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi eli104, thanks for bringing this to our attention.

     

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    This will help me to assist further!

    • eli104's avatar
      eli104
      Explorer | Level 4
      I do have a VPN for my company (Watchguard), it's the same one I have been using for the past 12 years without issue. HOWEVER, Dropbox does not connect even when first booting into Windows, BEFORE I turn on the VPN!
      • eli104's avatar
        eli104
        Explorer | Level 4

        Oh, and BTW... I also use the VPN on the MacOS side, with no problem! 

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