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Forum Discussion
eli104
8 months agoExplorer | Level 4
NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"
Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine).
- I tried reinstalling the app, but an error message said I was not connected to the Internet (NOT true).
- I tried deleting the app and doing an Advanced Reinstall, but I received a similar error message after it failed:
NOTE: I AM online, I have access to the Web version, and I also have access to Dropbox on my Mac (Intel Mac, so the same hardware uses either Mac or Windows OS).
This seems to be an issue with Windows versions, perhaps a recent update? I CANNOT re-install the app, and that's very bad!
- JayDropbox Staff
Hi eli104, thanks for bringing this to our attention.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
- eli104Explorer | Level 4I do have a VPN for my company (Watchguard), it's the same one I have been using for the past 12 years without issue. HOWEVER, Dropbox does not connect even when first booting into Windows, BEFORE I turn on the VPN!
- eli104Explorer | Level 4
Oh, and BTW... I also use the VPN on the MacOS side, with no problem!
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