You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Nigel W.7's avatar
Nigel W.7
New member | Level 1
10 years ago

NSIS when uninstalling the app

Dropbox.com will not sync with Dropbox on my PC.
Thought I'd uninstall Dropbox and start again.
When I try and uninstall, I get an NSIS Error message saying"error launching installer"
Any suggestions, help and advice greatly appreciated.

  • After lots of trial and error I found this work for me. 

    1. Click on Start. Type Run
    2. Type C:\Users\Gravitino\AppData\Roaming Alternatively locate this folder called Roaming within your AppData folder.
    3. Inside this folder you would find Dropbox folder. Go into this folder, you would find a bin folder. Find the file called DropboxUninstaller.exe 
    4. Now if you click on this DropboxUninstaller.exe you would get same message as before "error .." Instead Right Click on DropboxUninstaller.exe and click on Run as Administrator.
    5. This will remove the Dropbox. Now you can make a fresh installation. Good luck!

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

  • Farrukh F.'s avatar
    Farrukh F.
    New member | Level 1

    After lots of trial and error I found this work for me. 

    1. Click on Start. Type Run
    2. Type C:\Users\Gravitino\AppData\Roaming Alternatively locate this folder called Roaming within your AppData folder.
    3. Inside this folder you would find Dropbox folder. Go into this folder, you would find a bin folder. Find the file called DropboxUninstaller.exe 
    4. Now if you click on this DropboxUninstaller.exe you would get same message as before "error .." Instead Right Click on DropboxUninstaller.exe and click on Run as Administrator.
    5. This will remove the Dropbox. Now you can make a fresh installation. Good luck!

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

  • Bassam D.'s avatar
    Bassam D.
    New member | Level 1

    Any feedback on this posting...??? I'm getting same error.

  • Nigel W.7's avatar
    Nigel W.7
    New member | Level 1

    Answer (for me at least) was to try and install a DropBox update. First attempt, I was refused. Secondattempt, I tried as Administrator (right click desktop icon - Run as Admin). Was refused. Tried again . Successful. Still get NSIS error if I try and uninstall, but DropBox works fine now including appearing in System Tray which it didn't do previously. Essentially, I think I had a corrupted version but I don't think that explains NSIS error.

  • Ali A.34's avatar
    Ali A.34
    New member | Level 1

    Followed the steps in Nigel's answer post. Have ended up at the same place, Dropbox is working fine now but the NSIS Error still comes up when trying to uninstall dropbox.

  • Juanpablo V.'s avatar
    Juanpablo V.
    New member | Level 1

    I'm having the same issue. Dropbox wouldn't sync anything and I was getting the NSIS error as well. I tried Nigel's suggestion and it made the trick. Dropbox is working fine now but I can't uninstall it either.

    I noticed your posts are 2 months old and it's a shame Dropbox hasn't publish any response...

  • Ali A.34's avatar
    Ali A.34
    New member | Level 1

    Hi. Totally agree with your last comment. My problem hasn't been fully resolved as yet. Even though "running as administrator" solves the installation and syncing issue, the problem is that my Dropbox somehow gets uninstalled by itself and I have to reinstall it (as administrator) almost once every couple of days. Ive checked for virus a dozen times but theres nothing. I even deleted the entire dropbox folder once after which allowed me to uninstall Dropbox from Control Panel, then reinstalled (as administrator). Still the same situation persists. Still get the NSIS Error.
    Let me know if anyone else is also having to reinstall Dropbox every few days. Reminds me I need to do that right now :D

  • sabiha a.1's avatar
    sabiha a.1
    New member | Level 1

    I was getting the same error with Dropbox and I tried Nigel's way as well and it worked. I even managed to uninstall it by running it as an administrator. That worked as well. It won't reinstall though. The website downloaded two files, the setup and the installer file. Both won't work. It asks to try again later and clears the entire setup.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!