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Forum Discussion
Password
The password I use on the WEB does not work for the software on my computer
- Hi James F.26, the Dropbox password should allow symbols in it, so most likely there was another error with the saved password.
I'm glad to hear that resetting the password on the site helped you to login.
Thankyou. Changing the password has worked. Maybe it was the hyphens in the Apple generated password that caused the problem.
Jay
Dropbox Staff
Dropbox StaffHi James F.26, the Dropbox password should allow symbols in it, so most likely there was another error with the saved password.
I'm glad to hear that resetting the password on the site helped you to login.
I'm glad to hear that resetting the password on the site helped you to login.
Password-protected document opens on all my synced computer dropboxes but not when I log in on web dropbox on computer or iPhone. Tried changing p/w but it still won't open via web. No sync errors, everything else works.
- WalterHey Stacy18, sorry to hear you're having issues with this.
If you've ensured that you're putting the correct password, can you try clearing your browser's cache or another browser?
Let us know how it goes! Cache wasn't the problem. Seems that Dropbox can't directly allow access when a password is created within the Word program on the computer. If I open with "Word for the web" it (eventually) takes me to a place where it accepts the password for a read-only version. It's not ideal but at least now I can access it (though not make changes) when away from my desk.
- Yes I asked him for help to reset my password to my Gmail account but they send the codes to the number I do not have no more
- That wasn't no help here I want my old gmail back because I have a lot of information on there pictures also I don't want to lose
