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Forum Discussion
Popup window: “Dropbox.app” would like to access data from other apps.
I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps.
Why am I getting this popup and should I say yes?
Jay
Dropbox Staff
Dropbox StaffHi TomF, thanks for messaging the Community!
Have you enabled the Dropbox Backup feature, or any other features in the desktop app?
This will help me to assist further!
I keep getting these messages on my macbook. I dont want to allow access and I dont want to see these messages again. But specifically when I save a document in Office I get this popup like once a day. So annoying! I dont see a setting to control this. Please provide a solution, thanks
Even when I allow access I continue to get the popup.
Mac OS Sonoma 14.1.2
- Megan
Hey MarioC, thanks for posting here!
When did this start happening?
Would you be able to send me a screenshot of the pop-up you get, and also clarify the version of our app that you use on your end, please?
Keep me posted, and we'll take it from there!
I've been getting the same pop-up, I believe. This is what I keep seeing...
- Walter
Hey there brownleepress & repotxtx - did you grant Dropbox full disk access when you first installed the desktop app on your computers?
According to the link you provide:
"On Mac: give Dropbox full disk access
If you’re on macOS 12 or earlier, follow these steps to set your permissions to allow Dropbox."
I'm on OS14.1.2 and I doubt many people are using OS12 or earlier so this seems to be not relevant. I've looked though all the menus in Dropbox and there is no mention of full disk access as far as I can see.
I've been running into this ever since upgrading from Ventura to Sonoma 14.4.1 a few weeks ago. I finally found this discussion thread, and hoped it would contain an answer. But the thread is four months old and still no resolution?
Possible fix. Under System Settings, Privacy, remove Dropbox from Files and folders, Note: don’t just disable Dropbox, remove it. Then reboot.
Full details: I went into System Settings, Privacy, and removed Dropbox from three places: Files and Folders, Full Disk Access, and Accessibility. I removed Dropbox, I didn’t simply disable it. I rebooted. After the reboot, dropbox opened a dialog that told me, to get the most out of Dropbox I should allow access under Accessibility. I checked the checkbox to not ask again, then clicked Not Now. Next, I looked under System Settings, Privacy, and found Dropbox in only two places: Full Disk Access and Accessibility, and it was disabled in both places. (This is the correct setting. I would need to enable Dropbox in both places only if I were using Dropbox to run automatic backups, which I’m not.)
Finally, I rebooted a second time, and Dropbox is no longer prompting me to access other application data.
I hope this helps others who are encountering this issue.
Update: After the above fix and reboot, I used my system for several hours without seeing the access other application data dialog. This morning after a reboot, I saw the dialog alomost immediately, clicked don't allow, and immediately rebooted. I've been using my Mac for several hours now without seeing the dialog.
I can't say for certain that it's gone, but I used to see it after every reboot, so my fingers are crossed. It's also worth noting that dropbox has not reappeared in Privacy, Files and Folders since I removed it.
