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Forum Discussion

TomF's avatar
TomF
Explorer | Level 4
11 months ago

Popup window: “Dropbox.app” would like to access data from other apps.

I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps. Why am I getting this popup and should I say yes?
Desktop
Dropbox Plus
Error Messages
Mac
  • radical_exponent's avatar
    radical_exponent
    6 months ago

    Hi again,

     

    We've applied another fix here (many thanks to @WileECoyote!), which went out in v199 stable (and also v200 beta).

     

    Again, if you update and you're still seeing this issue - please reply here!

     

    Thanks!

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager

Great, I've sent you an email. Check your inbox when you get a chance!

radical_exponent's avatar
radical_exponent
Icon for Dropbox Engineer rankDropbox Engineer
6 months ago

Hi again,

 

We've applied another fix here (many thanks to @WileECoyote!), which went out in v199 stable (and also v200 beta).

 

Again, if you update and you're still seeing this issue - please reply here!

 

Thanks!

  • WileECoyote's avatar
    WileECoyote
    Helpful | Level 5
    4 months ago

    FWIW, I haven't seen this issue since my last post, when it was resolved with an update to the Mac Dropbox client.

  • WileECoyote's avatar
    WileECoyote
    Helpful | Level 5
    6 months ago

    Thanks @radical_exponent. I haven't encountered this issue since upgrading to v199 over two days ago. Great work Dropbox team!

  • Miller A.1's avatar
    Miller A.1
    New member | Level 2
    4 months ago

    I'm running Dropbox v204.4.5420 on Mac OS Sonoma 14.5. The error continues ...

     How do we adjust Preferences or System Settings to get rid of this error?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey Miller A.1, thanks for letting us know about this.

     

    Can you try to give Dropbox full disk access, to see if it helps?

  • Miller A.1's avatar
    Miller A.1
    New member | Level 2
    4 months ago

    Hi Hanna, thanks for your quick reply! Dropbox doesn't need Full Disk Access. Only Disk Utility, Terminal, and SMBD gets that on my system. Dropbox file system access is limited to its own folder, and I don't enable "Backup" or external drive access features. And Apple no longer permits Photos syncing. There's no file that Dropbox would need to access that's not in it's own folder. Can you explain why this very dangerous setting would be used? Thanks, -- Miller

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Miller A.1, can we log a ticket for you and look into this further? If that’s alright, we can message you to the email address you see here.

  • Miller A.1's avatar
    Miller A.1
    New member | Level 2
    4 months ago

    Thanks Nancy, I've dismissed the dialog box and it has not returned. It may return in the future, unless you believe this has been resolved. Given the high-privilege nature of Full Disk Access, I've left that setting disabled. It is not at present a concern. I'll reply again if the issue returns.

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