Possible conflict with Dropbox and Trend Micro (Dropbox freezing)

I have a similar issue on Windows 10 where whenever I open a dropbox URL it crashes my chrome browser, killing any opened tabs. Tried everything including clearing cache and turning off extensions, to no avail. Works fine on other browsers but I default to Chrome so it is quite annoying. Turned off selective sync as you suggested and dropbox URL on Chrome works fine now. Disappointed at dropbox, but big thanks for your help.

Has anyone found more of a solution to this other than just disabling the selective sync feature?  This isn't an option for those of us with hard drives smaller than the dropbox storage.  For instance, we have well nearly 1 TB of data yet we're using Surface Pros with only 512 GB of storage.  Its almost sounding like we have no choice but just to either tolerate the crashes or give up using dropbox.

• Firstly, are you running the latest Dropbox on your Surface (47.4.74)? 
• I’d appreciate a step-by-step description of what’s happening in your next message (as well as any troubleshooting you’ve done on your own), so as to make sure to reproduce with you and check the results I’m getting.

Hello.  Yes, I'm running the latest version (47.4.74).  

Troubleshooting... At first, I believed it to be a Windows isuse, so I re-installed Win 10.  Same issue immediately started occurring once I installed Dropbox and started using Selective Sync.  There's no way for me to not use that as I have a 512 GB Surface Pro but more than that much data in dropbox.  With Dropbox enabled, my machine is actively crashing to BSOD 1 to 2 times PER HOUR.  As soon as I exit dropbox/stop the service, no issues.  The only thing I can really do is leave Dropbox off until I'm going to head to bed, turn it on, and hope it gets the files backed up before crashing because each morning I come back to my machine, I have the BSOD reboot screen staring at me.  

Honestly, if there is no solution to this, which I haven't so far been able to find online, there's really no choice but to switch to an alternative cloud provider who's software doesn't crash on Win 10.  I already wasted 2+ days having to reformat and setup the machine, and, at the rate its going, its going to take a week or two to get the data back on my machine given its crashing any time I have Dropbox turned on.  I really like Dropbox, been using it for a while, but if its not realiable, its basically become useless.

We are also having this problem with a couple of machines. They have the latest Win10 updates, latest hardware updates including BIOS.

If Dropbox is enabled for startup, the computer will freeze within a few minutes. If it is disabled, the computer performs as expected and then Dropbox can be started manually.

Thanks for the input heimburg - this provides more info on what we've seen and thanks to this thread I'll be checking selective sync on these computers.

I am having the same issue and it is Windows 10 with latest update and pretty reasonable specification. I have been working on from 3-4 days and once disabled the Dropbox from Start Up then the laptop is fine otherwise it freezes in a minute from startup. You do not get chance to do anything.

Tried all the steps but no real luck, even reducing the processory from 100% to 85% but issue remains.

so really waiting to get this resolved or we might have to use ulternate solutions.

Where did you turn off selective sync?

In the desktop client I have Smart Sync and Selective Sync. We use Smart Sync and there is a checkbox for it. Selective Sync only has a list of folders to sync to this computer and I have "select all" ticked.

In the admin console I can't find Selective Sync, only Smart Sync.

I now have two computers in my organisation three in one client's and one in another client that freeze and are solved by disabling Dropbox on boot.

Edit: one machine in my org is Windows 7...

I'm having the same issue on a customers PC i disabled it from startup and manually opening it later and now the computer isnt freezing.

not an ideal solution but atleast they can use the computer :upside_down:

Using Windows 10, Trend Micro AV 

You are right Jane, after gone through this Blog and as it says "Solved" but did not help me at all. In our case it was not Windows latest Feature update 1803 as this started happening before.

In our case, the anti-virus ie Worry Free Business Security Services (Trend Micro) and Dropbox conflicting to a level that its making the device to freeze. Either disabled the Dropbox from Startup or Uninstallation of Trend help resolved the probelm straight.

I will be reinstalling the Trend Again and see if it helps.

Interesting. All of the problems we are having include Trend Micro WFBS-Services and Dropbox. The workaround is to disable Dropbox on startup and manually start a minute or two later.

Yes - understand that we can't rely on end users.

I'm going to work at this from both ends and have started communication with Trend Micro.

Thanks. What did you use to clean the registry?

OK - will try on an affected machine.

Strange that one of the laptops is brand new and has only just had both Dropbox and Trend Micro WFBS installed. The registry should be clean.

Hi folks,

I just wanted to post here to acknowledge that we are looking into a possible conflict with Trend Micro. I'll reach out to a few of you via email with extra debugging steps. 

Many thanks for spotting the issue!