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Nikolaas's avatar
Nikolaas
Explorer | Level 3
2 years ago

Installing dropbox on an apple air

Hi, I have an apple air that works perfectly well. I have a (paying) account for dropbox. Therefore I use the app on my iMac. Perfect. Recently I had some problem to synchonise with my apple air. The...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Nikolaas, sorry to hear about this.

 

Could you let us know if you've granted Dropbox full disk access as outlined here?

 

If you did and this persists, can you reboot your computer and let us know how it goes?

 

Thanks!

Nikolaas's avatar
Nikolaas
Explorer | Level 3
2 years ago

Thanks for your response.

 

My apple runs a MacOS 13.5

 

I have granted full access to dropbox. But, for the next step, dropbox does not appear in the accessibility tab as described in point 8.

 

 

After rebooting (restarting the engine) the issue remains the same.

 

What to do next?

 

Greetings from Amsterdam,

 

Nikolaas

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Did you install it on your computer with admin privileges in the first place, Nikolaas? 

     

    If you did and this persists after quitting the app, rebooting your computer and relaunching the app again, let us know here and we'll reach out via email to have a further look internally. 

    • Nikolaas's avatar
      Nikolaas
      Explorer | Level 3
      2 years ago

      Hi,

       

      I did what you asked me to do. No change ...

       

      Looking forward to further instructions.

       

      PS: 1. Some days ago I downloaded an update for my apple air (macOS Ventura 13.5.1)

      PS. 2. I have been using dropbox on this computer for several years, without any problem

       

      Greetings from Amsterdam,

       

      Nikolaas

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        In that case, may we reach out via email to have a further look internally Nikolaas? 

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