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Forum Discussion

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi eferrariph,

 

Is it ok to contact you through the email connected to this account?  

eferrariph's avatar
eferrariph
Explorer | Level 3
3 months ago

Sure... thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi eferrariph, before we go any further, could we check the exact version of Mac OS you're running, and the Dropbox desktop application?

     

    Could you also click the Dropbox icon in the menu bar and let us know the current status on the bottom left?

    • amaury_b's avatar
      amaury_b
      New member | Level 2
      2 months ago

      I have the same problem. There is no sync icons on my folder. are missing on Sequoia 15.1, and the version of Dropbox is v211.4.6008. 

      I already restarted finder, and restart Dropbox application, and restarted computer... Does not work...

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey amaury_b, sorry to hear about that! 

         

        Could you confirm the location of the Dropbox folder on your machine? Also, when did this start happening on your end?

         

        A screenshot showing the Dropbox folder without any sync icons would also help.

         

        This will help me to assist further!

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