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Forum Discussion

justmeinNJ's avatar
justmeinNJ
Helpful | Level 6
3 years ago

Request regarding MacOS X 10.10 (Yosemite) & 10.11 (El Capitan)

I just received a notice that dropbox will cease support for OS 10.10 and 10.11.   The notice, giving it the most leeway i can, indicated that i should consider upgrading my OS or use a web brows...
Desktop
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Mac
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago

    Hi justmeinNJ & Chern  - thanks for dropping by our Community to share your feedback on this.

     

    As you probably know, as of October 17th 2022, the Dropbox desktop app will no longer work on any Mac device running OS X 10.11 or older.

     

    If you do not wish to or cannot update your operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website. However, on October 17th, 2022, devices running Mac OS X 10.11 or older will no longer be able to log in and access content through the Dropbox desktop app.

     

    Kindly note that we regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements and these are not always compatible with older systems.

     

    Apple stopped providing security updates to OS X 10.10 and OS X 10.11 in 2017 and 2018 respectively.

     

    We are ending our support of the Dropbox desktop app for these operating systems to keep our product offerings in-line. 

     

    Let me know if you have anything else to add or ask. 

Emarjay's avatar
Emarjay
Helpful | Level 6

Apple made computers that could be upgraded but once the upgrade level was reached, that didn’t mean the computers no longer worked. I’m running a MacbookPro from 2009 and is ALL I CAN AFFORD. I bought it new and it has done me well but now I am 75, retired, with limited pension, and no way can I afford to replace it. It is running 10.10 and to withdraw support with ONE MONTH notice is a disgrace!  I’ve used dropbox for at least ten years I think and been happy to pay despite it being used rarely.

 

IF THERE IS A WAY TO KEEP THIS RUNNING AT LEAST ANOTHER FEW MONTHS TO GIVE PEOPLE CHANCE TO MIGRATE OR FIND A WAY TO UPDATE, that would be useful and HONOURABLE!

Chern 's avatar
Chern
Helpful | Level 6
3 years ago
You hit the nail in the Dropbox coffin. My notice was served 21 days in advance.

Not only withdrawing support, they will DISABLE the ability to SYNC files!!! I am happy to use unsupported software at my own risk...

Ironically - I have never used Dropbox support channel until now and for the wrong reasons. 11 years of trouble free run! How many apps can beat that?

Are you Dropbox guys listening yet? Hello? I'm 8 hours from completing my migration to pCloud which I paid for!
  • TGVW's avatar
    TGVW
    Helpful | Level 6
    3 years ago

    Chern  same here: used (& paid) Dropbox more than 10 years & never used support.
    As Emarjay wrote too: one month notice is a shame!
    Downloaded pCloud and already testing it …

  • TGVW's avatar
    TGVW
    Helpful | Level 6
    3 years ago

    bwt. I would be happy to have an unsupported version too.

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